Stephen Dayoc
Royersford,PA
Summary
Accomplished facilities coordinator with a proven track record at EMCOR Facilities Services, excelling in client relations and account management. Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
16
16
years of professional experience
Work History
Account Manager
EMCOR Facilities Services
03.2021 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Account Executive
JG Wentworth
01.2016 - 01.2018
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
Restaurant Manager
Mizuna Catering
01.2009 - 01.2016
- Managed daily operations for two high volume restaurants to ensure a high level of efficiency, consistency, and quality in both food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Management Trainee
Enterprise Rent-A-Car
01.2009 - 01.2013
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Bachelor of Science - Criminal Justice
West Chester University of Pennsylvania
West Chester, PASkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relationship management
- Issue resolution
- Project management
- Operations
Timeline
Account Manager
EMCOR Facilities Services
03.2021 - Current
Account Executive
JG Wentworth
01.2016 - 01.2018
Restaurant Manager
Mizuna Catering
01.2009 - 01.2016
Management Trainee
Enterprise Rent-A-Car
01.2009 - 01.2013
Bachelor of Science - Criminal Justice
West Chester University of Pennsylvania
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