Stephen DeBord
Management
Pollock Pines,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Family Dollar
Pollock Pines, CA
12.2023 - 04.2024
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Coordinated with vendors to secure product availability at competitive prices.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
Retail Sales Associate
Goodwill
Placerville, CA
03.2023 - 04.2023
- Assisted customers with finding the right product for their needs.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Operated point-of-sale systems accurately to process payments from customers.
- Handled customer complaints in a professional manner.
Home Health Caregiver
IHSS Adult Services Program
Olivehurst, CA
01.2020 - 11.2022
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Prepared meals according to prescribed dietary needs and monitored food intake of assigned patients.
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
- Transported clients to medical appointments or other destinations when necessary.
Supervisor
Super Auto Glass
South San Francisco, CA
12.2017 - 12.2020
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
Package Handler
UPS
10.2016 - 06.2017
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications
- Checked all outgoing shipments to ensure accuracy of contents.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
- Labeled parcels accurately according to company guidelines.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Responded promptly to customer inquiries about shipment status updates.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Loaded completed orders on pallets according to delivery numbers.
Education
High School Diploma -
Elk Grove Unified School District
Elk Grove, CA04-2009
Skills
- Department Oversight
- Operations Oversight
- Records Management
- Loss Prevention
- Hiring and Training
- POS systems operations
- Pricing and Markdowns
- Performance Evaluations
- POS Systems
- Regulatory Compliance
- Time management
- Schematics
- Customer Relations
- Stock management
- Store Organization
- Operations
- Scheduling Coordination
- Customer experience
- Problem-Solving
- Display Setup
- Team Building and Leadership
- Shift Scheduling
- Inventory Control
- Attention to Detail
- Assignment Delegation
- Database Management
- Staff Supervision
- Customer Service Management
- Work Planning and Prioritization
- Staff Management
- Store Opening and Closing
- [Software] expertise
- Incident Reports
- Stock Rotations
- Team Management
- Customer Service and Engagement
- Employee Scheduling
- Employee Coaching
- Flexible Schedule
- Retail Operations
- Inventory counting
- Order Management
- Vendor Management
- Cost Control
Timeline
Assistant Store Manager
Family Dollar
12.2023 - 04.2024
Retail Sales Associate
Goodwill
03.2023 - 04.2023
Home Health Caregiver
IHSS Adult Services Program
01.2020 - 11.2022
Supervisor
Super Auto Glass
12.2017 - 12.2020
Package Handler
UPS
10.2016 - 06.2017
High School Diploma -
Elk Grove Unified School District
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