Stephen Decook
Clifton Springs,NY
Summary
Compassionate professional with several years of experience in Human services. Skilled at managing multiple cases with great attention to detail and knowledge of local resources. Known for providing caring and comprehensive support to families and children. Empowering families and their children through targeted interventions. Known for high productivity and efficiency in task completion, ensuring timely provision of services and resources. Possess specialized skills in case management, crisis intervention, and behavioral counseling. Excel in empathy, communication, and problem-solving, crucial for navigating complex family dynamics and school environments to foster positive outcomes.
Overview
16
16
years of professional experience
Work History
Shipping and Receiving Clerk
Westlor
Lyons, NY
12.2024 - Current
- Inspected incoming and outgoing shipments for accuracy and damage.
- Ensured that stock was properly stored in designated areas according to safety regulations.
- Organized deliveries by sorting and stocking receivables
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Prepared invoices for customers, ensuring accuracy prior to shipment.
- Received incoming shipments and verified contents against packing slips.
- Monitored production environment performance metrics for anomalies that could indicate quality issues.
- Developed corrective and preventive action plans to resolve non-compliance issues.
- Reviewed blue prints, and compare measurements to product by use of calibers and tape measure.
Residential Supervisor
Happiness House
Geneva, NY
12.2023 - 09.2025
- Interfaced with residents to address and resolve complaints or grievances.
- Assisted with the development and implementation of service plans for residents.
- Provided safe, supportive and caring living environment for every resident.
- Supervised staff members in the performance of their duties.
- Monitored resident activities to ensure compliance with program regulations.
- Served as a role model for staff by exhibiting professional behavior at all times.
- Organized recreational activities for residents according to their interests.
- Developed and maintained positive relationships with family members, guardians, and other professionals involved in resident care.
- Conducted regular rounds to keep residents and areas safe and secure.
- Managed a budget for residence hall activities, ensuring efficient use of funds.
- Composed work schedules for staff members and confirmed shifts had proper coverage.
- Provided crisis intervention services to residents in need of emotional support.
- Maintained accurate records and documentation on all resident activities.
- Identified errors and suggested appropriate edits on documentation.
- Recommended strategies to clients to help achieve financial goals.
- Managed customer accounts by tracking deposits, withdrawals, transfers.
- Ensured that proper services such as Snap, insurance and Medicaid were up to date.
- Train new staff along with hosting monthly staff meeting to ensure up to date trainings and compliance.
Residential Manager
Arc Wayne
07.2019 - 12.2023
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Drafted monthly manager's report to report data and events to board members and management.
- Investigated incidents involving tenants or visitors; took appropriate disciplinary actions when needed.
- Organized events such as community meetings or social activities to foster strong relationships among residents.
- Responded quickly to emergency situations within residential buildings or on grounds; coordinated appropriate follow-up action.
- Adhered strictly to safety protocols while performing duties; ensured that proper safety measures were taken at all times.
- Provided guidance to tenants regarding lease agreements, rental processes, rules and regulations.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Developed, implemented and monitored patient and resident care, performance improvement programs, policies, and procedures.
- Oversaw daily operations, maintenance, and administration of various properties.
- Participated in hiring process by interviewing potential candidates for vacant positions in the organization.
- Developed and implemented policies and procedures to ensure compliance with local housing regulations.
- Prepared monthly reports summarizing the financial performance of each property unit.
- Coordinated adequate coverage for resident needs with organized staff schedules and assignments.
Farmer
Outlet Arces
Clifton Springs
04.2009 - 07.2019
- Maintained a safe work environment by adhering to safety protocols.
- Provided routine care for livestock including feeding, watering, herding, branding, castrating .
- Researched parts availability from vendors in order to complete repairs efficiently.
- Optimized fuel and energy consumption of heavy machinery through targeted maintenance interventions.
- Coordinated with suppliers to order replacement parts as needed.
- Maintained and repaired heavy equipment such as bulldozers, cranes, graders, excavators, and loaders.
- Documented repair work performed on mobile equipment via electronic and written service reports.
- Replaced worn out parts such as hoses, belts, bearings and seals.
- Cleaned and painted surfaces of machines in order to maintain their appearance.
- Maintained equipment on-site with regular maintenance and repairs.
- Kept equipment fueled and ready for immediate use to support scheduling demands.
- Loaded and unloaded trucks with construction materials such as gravel, sand, and asphalt.
Education
Associate of Science - Criminal Justice
Monroe Community College
Rochester, NY05-1996
Skills
- Proficient computer skills
- Problem-solving
- Teamwork and collaboration
- Calm under pressure
- Team building
- Punctuality
- Dependable and responsible
Timeline
Shipping and Receiving Clerk
Westlor
12.2024 - Current
Residential Supervisor
Happiness House
12.2023 - 09.2025
Residential Manager
Arc Wayne
07.2019 - 12.2023
Farmer
Outlet Arces
04.2009 - 07.2019
Associate of Science - Criminal Justice
Monroe Community College