Summary
Work History
Education
Skills
Timeline
Generic

Stephen De La Rosa

San Antonio,TX

Summary

Dynamic Parts Specialist with a proven track record at United Rentals, excelling in warehouse operations and customer service. Recognized for enhancing productivity through effective parts ordering and returns processing. Strong communicator and problem-solver, consistently exceeding customer expectations while maintaining a clean, organized workspace. Committed to operational efficiency and safety.

Work History

Parts Specialist

United Rentals
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
  • Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.

Haul Truck Driver

United Rentals
  • Enhanced operational efficiency by conducting pre-shift inspections and maintenance checks on haul trucks.
  • Maintained high levels of safety awareness, performing regular hazard assessments and reporting any issues promptly to management.
  • Streamlined communication between departments by effectively utilizing radios for clear transmission of essential information during work shifts.
  • Reduced downtime with consistent adherence to safety regulations and standard operating procedures.
  • Showcased strong decision-making skills when faced with unexpected situations or challenges during daily operations onsite.
  • Supported team members in achieving collective targets, actively participating in group discussions and problem-solving sessions.
  • Strengthened equipment longevity by performing routine cleaning tasks on both interior and exterior components of the haul truck.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.

Education

None - Criminal Justice

Missouri Valley College
Marshall

Skills

  • Warehouse operations
  • Shipping and receiving
  • Returns processing
  • Packaging and labeling
  • Sales support
  • Ordering parts
  • Invoice processing
  • Shipping coordination

Timeline

Parts Specialist

United Rentals

Haul Truck Driver

United Rentals

None - Criminal Justice

Missouri Valley College
Stephen De La Rosa