Stephen Dermody

* Managed and responsible for all PNW operations of a the new Petroleum and Petrochemical inspection and laboratory testing facilities located in the Pacific Northwest.

* Coordinated all management and marketing for the area and offices including day to day operations oversight and communication with clients and employees.

• Assisted in developing operational procedures to enhance workflow efficiency.
• Supported inventory management systems to maintain accurate stock levels.
• Facilitated meetings to gather input from staff on operational challenges and solutions.
• Responsible for P&L and grew sales from less than $500K yr to over $6MM yr over the 10 year period
• Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
• Monitored budget and utilized operational resources.
• Mentored and coached team members to foster productive and engaging work environment.
• Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.

* Oversaw all operations in the PNW and grew the business from less than $100K yr to over $4MM yr over the 15 year period.

* Responsible for all Marketing and inspection/testing operations in the PNW including sales, reporting and P&L

• Cultivated relationships with stakeholders to ensure alignment on project goals and deliverables.
• Oversaw budget management, ensuring effective allocation of resources across departments.
• Mentored senior leadership team, fostering professional growth and enhancing decision-making capabilities.
• Championed change management processes to facilitate smooth transitions during organizational restructuring.
• Demonstrated proficient leadership skills to motivate employees and build competent teams.

* Opened the new office for Inspectorate in Los Angeles and grew the business to over $3.5MM yr in 9 years

• Led regional teams to achieve operational excellence and customer satisfaction across multiple locations.
• Developed and implemented strategic initiatives to enhance productivity and drive sales growth.
• Mentored junior managers, fostering leadership skills and promoting a culture of continuous improvement.
• Analyzed market trends to identify opportunities for expansion and optimize resource allocation.
• Collaborated with cross-functional teams to streamline processes and improve service delivery efficiency.
• Conducted regular training sessions, enhancing staff capabilities in customer engagement and operational procedures.
• Negotiated contracts with vendors, ensuring favorable terms while maintaining quality standards across the region.
• Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
• Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.