Stephen Dewey
Summary
Reliable, top notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and proving comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
6
6
years of professional experience
Work History
Client Care Manager
Land Rover Jaguar
06.2022 - 04.2023
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Corresponded with online customers to address questions or complaints about products, available inventory and options.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Implemented marketing campaigns to increase customer engagement and sales.
Client Care Manager
Boch Hyundai
08.2020 - 03.2022
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Top internet sales rep throughout multiple months/years
- Implemented systems and procedures to increase sales
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition incentives to raise awareness and raise incentives.
Crew Member
McDonald's Restaurant
02.2019 - 08.2020
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
Crew Member
Wendy's
09.2017 - 02.2019
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
Bachelor of Arts - Business Management
Curry College
Milton, MA07.2020
Skills
- Performance Feedback
- Goal Attainment
- Customer Loyalty
- Client Care
- Customer Relationship Management
- Client Retention
- Sales Tactics
- Influencing and Negotiating
- Providing Feedback
Timeline
Client Care Manager
Land Rover Jaguar
06.2022 - 04.2023
Client Care Manager
Boch Hyundai
08.2020 - 03.2022
Crew Member
McDonald's Restaurant
02.2019 - 08.2020
Crew Member
Wendy's
09.2017 - 02.2019
Bachelor of Arts - Business Management
Curry College
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