Stephen DeWitt
San Angelo,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Package Delivery Driver
UPS
08.2018 - 10.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
Sales Representative
AT&T Mobility
03.2015 - 03.2018
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Assistant Manager
Rent A Center
10.2010 - 03.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Central High School
San Angelo, TX05.1998
Skills
- Payment Collection
- Customer Service
- Local Routes Understanding
- Safe Driving
- Package Handling
- Decision Making
- Active Listening
- Critical Thinking
- Deadline Oriented
- Weather Adaptation
- GPS Navigation
- Delivery Scheduling
- Physical Stamina
- Time Management
- Reliability
- Defensive Driving
Timeline
Package Delivery Driver
UPS
08.2018 - 10.2023
Sales Representative
AT&T Mobility
03.2015 - 03.2018
Assistant Manager
Rent A Center
10.2010 - 03.2015
High School Diploma -
Central High School
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