Summary
Overview
Work History
Education
Skills
Timeline
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Stephen Dickenson

Goose Creek,South Carolina

Summary

Dynamic Loss Prevention Manager with extensive experience at Belk Department Store, adept at reducing inventory shrinkage through strategic asset protection and comprehensive training programs. Proficient in video surveillance and incident reporting, fostering strong partnerships with law enforcement to enhance security and ensure effective policy enforcement. Committed to exceptional customer service and team collaboration.

Overview

19
19
years of professional experience

Work History

Loss Prevention Investigator

TJX Companies
04.2023 - 06.2025
  • Performed security walks around store to monitor employee and customer activities.
  • Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
  • Interviewed employees and suspects and drafted reports to assist law enforcement.
  • Streamlined shrink management program and trained Loss Prevention Officers.
  • Developed strong partnerships with retail staff, fostering a sense of teamwork in preventing losses.
  • Performed routine audits on inventory control practices, resulting in improved accuracy and reduced discrepancies.
  • Provided exceptional customer service while maintaining vigilance for potential loss prevention issues.
  • Conducted thorough investigations for suspected thefts, leading to increased recovery of stolen merchandise.
  • Conducted regular safety inspections of the store premises to minimize risks associated with accidents or injuries.
  • Improved employee awareness on loss prevention through regular training sessions and workshops.
  • Collaborated with law enforcement agencies to ensure successful prosecution of criminal cases.
  • Assisted management in reviewing and updating loss prevention policies as needed to maintain effectiveness.
  • Reduced inventory shrinkage by analyzing and identifying trends in theft incidents and implementing targeted measures.

Loss Prevention Officer

Burlington
03.2012 - 02.2022
  • Completed incident reports and activity logs for accurate, current records.
  • Patrolled store premises to detect and prevent shoplifting and security breaches.
  • Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
  • Conducted daily store walk-throughs to identify potential security risks.
  • Investigated and documented thefts and suspicious activity to improve issue prevention.
  • Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
  • Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
  • Observed video surveillance systems for prompt emergency response.
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
  • Coordinated with local law enforcement agencies to strengthen community partnerships and deter criminal activity within the store premises.
  • Conducted regular audits to identify potential areas for loss, addressing vulnerabilities and minimizing risk.
  • Improved overall store safety by identifying potential hazards and ensuring proper signage was posted in necessary areas.
  • Assisted with the development of emergency response plans, ensuring staff were adequately prepared for various situations involving theft or violence.
  • Reduced inventory shrinkage by implementing effective loss prevention strategies and procedures.
  • Trained personnel on security best practices, protocols and procedures.
  • Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
  • Trained all new executives and asset protection personnel.
  • Streamlined inventory control processes by conducting routine checks and updating tracking systems regularly.

Loss Prevention Manager

Belk Department Store
05.2006 - 04.2010
  • Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
  • Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
  • Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
  • Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
  • Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
  • Led a team of loss prevention associates, providing guidance and support in their daily tasks and responsibilities.
  • Spearheaded internal investigations when necessary, preserving the integrity of the organization and protecting its assets from potential harm.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Assisted law enforcement with apprehending shoplifters and provided detailed reports for successful prosecution.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.
  • Performed thorough cash audits and deposit investigations.
  • Improved store security by implementing comprehensive loss prevention programs and strategies.
  • Worked closely with law enforcement in investigating and solving theft and fraud cases.
  • Monitored paperwork procedures to prevent error-related losses.
  • Collaborated with law enforcement to report crime and suspicious activity.
  • Evaluated surveillance equipment performance and recommended upgrades or replacements when necessary.

Education

High School Diploma -

Dobyns Bennett
Kingsport, TN

Skills

  • Video surveillance proficiency
  • Security systems management
  • CCTV systems
  • External theft prevention
  • Internal theft prevention
  • CCTV operation
  • Surveillance
  • Incident reporting
  • Surveillance techniques
  • Policy enforcement
  • Loss prevention training
  • Asset protection strategies
  • Organized retail crime prevention
  • Customer service

Timeline

Loss Prevention Investigator

TJX Companies
04.2023 - 06.2025

Loss Prevention Officer

Burlington
03.2012 - 02.2022

Loss Prevention Manager

Belk Department Store
05.2006 - 04.2010

High School Diploma -

Dobyns Bennett

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Stephen Dickenson