Stephen Dickerson
Manchester,Massachusetts
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
16
16
years of professional experience
Work History
Senior Inside Sales Representative
Insulet Corporation
01.2014 - Current
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Recorded accurate and efficient records in customer database.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Trained new employees on customer service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
- Maintained current knowledge of evolving changes in marketplace.
- Achieved or exceeded company-defined sales quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Worked closely with other departments to promote products and marketing campaigns.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
- Surpassed sales goals by 20% annually with implementation of diverse sales tools and strategies.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
- Mentored new hires and educated them on the product and followed them through their first year.
- Built strong relationships with team members through the mentorship program.
Therapy Consultant
Insulet Corporation
11.2015 - 05.2016
- Discussed Product issues
- Relayed product improvements and upgrades
- Used Feature benefits selling to increase product value to patient
- Utilized product knowledge to get former OmniPod users back on product
TERRITORY MANAGER- WHITE SPACE
Insulet Corporation
01.2012 - 01.2015
- Established successful account relationships by building rapport and maintaining consistent communication.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Researched competitor activity and used findings to develop sales growth strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Spearheaded successful sales strategies for existing and new products across specified territory.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Inside Sales Representative
Insulet Corporation
01.2010 - 01.2012
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Monitored industry news and trends to stay up-to-date on competitive landscape.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved or exceeded company-defined sales quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Maintained current knowledge of evolving changes in marketplace.
- Trained new employees on customer service, money handling and organizing strategies.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Product Support Specialist
Insulet Corporation
04.2008 - 09.2009
- Managed and prioritized multiple projects simultaneously, worked independently and drove results.
- Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
- Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
- Delivered feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.
- Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Offered assistance in implementing and developing training programs.
Education
Bachelor of Arts - Communications
LaSalle University
Philadelphia, PA05.1997
Skills
- Exceptional Attention To Detail
- Highly Organized
- Excellent Communication & Customer Service Skills
- Problem Solving Skills
- Self Motivated
- Works As Team Player & Independently
- Computer Skills
- Time Management
- Territory Development
- Drug Formularies
- Coordinate Delivery Schedules
- Build Customer Relationships
- Customer Account Management
- Sales Campaign Development
- Design Team Recommendations
Timeline
Therapy Consultant
Insulet Corporation
11.2015 - 05.2016
Senior Inside Sales Representative
Insulet Corporation
01.2014 - Current
TERRITORY MANAGER- WHITE SPACE
Insulet Corporation
01.2012 - 01.2015
Inside Sales Representative
Insulet Corporation
01.2010 - 01.2012
Product Support Specialist
Insulet Corporation
04.2008 - 09.2009
Bachelor of Arts - Communications
LaSalle University
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