Stephen Dickerson
Las Vegas,NV
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level manager position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Trainer
Self-employeed
08.2021 - 08.2023
- Improved employee performance by designing and implementing effective training programs.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
General Manager
Bowlero Lanes
01.2019 - 05.2021
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Collaborated with cross-functional teams to develop innovative solutions.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed a total of 35 associates
- Managed margins of gross profit, ebitdar, and payroll for the center.
General Manager
Amf Bowling Centers Inc
05.2018 - 01.2019
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Center driven to rank of top 25 in corporation of over 300 centers.
General Manager
Amf Bowling Centers Inc
09.2017 - 05.2018
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Operations Manager
Amf Bowling Centers Inc
11.2016 - 09.2017
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Shift Leader
Amf Bowling Centers Inc
12.2015 - 11.2016
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Front Desk Agent
Amf Bowling Centers Inc
10.2012 - 12.2015
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
Work Study Student
Whittier College
01.2009 - 06.2011
- Enhanced campus-wide communication by distributing promotional materials and event flyers.
- Assisted in the planning and execution of campus events, resulting in increased student engagement.
- Provided administrative support to staff members, improving office efficiency and organization.
- Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
- Utilized strong time management skills to balance multiple responsibilities effectively while maintaining high-quality results.
- Developed excellent customer service skills through interactions with diverse populations within the university community.
Education
No Degree - Biology
Whittier College
Whittier, CA05.2013
High School Diploma -
Centennial High School
Las Vegas, NV06.2008
Skills
- Course Development
- Program Management
- Materials Preparation
- Lesson Planning
- P&L Management
- Data Analysis
- Customer Service
- Inventory Management
- Customer Retention
- Performance Reporting
- Management
- Retail Operations Management
- Delegation
Timeline
Trainer
Self-employeed
08.2021 - 08.2023
General Manager
Bowlero Lanes
01.2019 - 05.2021
General Manager
Amf Bowling Centers Inc
05.2018 - 01.2019
General Manager
Amf Bowling Centers Inc
09.2017 - 05.2018
Operations Manager
Amf Bowling Centers Inc
11.2016 - 09.2017
Shift Leader
Amf Bowling Centers Inc
12.2015 - 11.2016
Front Desk Agent
Amf Bowling Centers Inc
10.2012 - 12.2015
Work Study Student
Whittier College
01.2009 - 06.2011
No Degree - Biology
Whittier College
High School Diploma -
Centennial High School
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