Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Stephen Doerr

SAN ANGELO,TX

Summary

Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 20+ years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of any department.

Overview

24
24
years of professional experience

Work History

Department Manager

Walmart
02.2016 - 05.2017
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Business Center Lead and Cash Office

HEB Grocery Store
08.2012 - 09.2015
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Prepared bank deposits and corporate cash shipments.
  • Sorted and counted coin and currency to make change for associates.
  • Trained new employees on proper cash routines, procedures, and requirements.
  • Investigated financial inconsistencies to solve discrepancies and reported to manager.
  • Utilized POS System to enter customer transactions and accurately record all sales.
  • Oversaw, balanced and managed change fund to facilitate customer transactions.
  • Trained employee on the use of special machines to facilitate bill pay for customers.
  • Western Union Transactions, Fishing licenses and Lottery transactions.

Store Manager

GameStop
11.2001 - 09.2009
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Asst. Mgr/Store Manager

KB Toy Store
05.1993 - 11.2001
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Education

Bachelor of Arts - Political Science

Angelo State University
San Angelo, TX

Skills

  • Rules and Regulations
  • Inventory and Supply Management
  • Product and Service Sales
  • Motivational Leadership
  • Retail Management
  • Staff Development
  • Verbal and Written Communication
  • Customer Engagement
  • Staff Hiring and Retention
  • Coaching and Mentoring

Additional Information

My gap of employment from 2010 till 2012 was going back to school to finish my degree. The employment gap from 2017 to present deals with taking care of an elderly parent. The pandemic hit and continued my worry and care for aging mother. The situation has changed and the need for employment is needed at this time. I am ready to get back out there and am more than ready to tackle any job and situation before me with enthusiasm.

Timeline

Department Manager

Walmart
02.2016 - 05.2017

Business Center Lead and Cash Office

HEB Grocery Store
08.2012 - 09.2015

Store Manager

GameStop
11.2001 - 09.2009

Asst. Mgr/Store Manager

KB Toy Store
05.1993 - 11.2001

Bachelor of Arts - Political Science

Angelo State University

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Stephen Doerr