Stephen Donald
Yoakum,TX
Summary
Dynamic and dependable employee with a strong desire to expand skills and make a valuable contribution to the success of your company. Known for hardworking nature, ethical approach, and attention to detail. Eager to take on new challenges and exceed expectations. Proven track record of reliability and commitment to excellence. Confident in ability to thrive in a fast-paced and demanding environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Minister in a Religious Order
World Headquarters of Jehovah's Witnesses
10.2022 - 02.2025
- Monitored surveillance cameras and alarm systems, promptly responding to any suspicious activity or emergencies overnight
- Maintained strict confidentiality when handling sensitive information or incidents
- Assisted guests with special needs or requests, going above and beyond to provide exceptional service
- Efficiently managed high call volume, answering inquiries and directing calls to appropriate departments
- Managed the distribution of mail/packages for both incoming/outgoing deliveries within the organization
- Managed guest check-in/check-out process, accurately recording information and verifying identification as needed
- Performed thorough cleaning tasks such as dusting, vacuuming, KaiVaccing bathrooms, encapping carpets and cleaning interior and exterior windows to maintain a high standard of cleanliness
Customer Service Representative
Family Dollar
01.2022 - 10.2022
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
- Efficiently unloaded incoming shipments, organized merchandise, and stocked shelves according to planograms
Grocery Cashier
Patek's Grocery & Market
08.2019 - 12.2021
- Operated cash register, collected payments and provided accurate change
- Assisted customers in finding specific products, answered questions and offered product advice
- Trained new team members in cash register operation, stock procedures and customer services
- Performed opening/closing duties including counting money in the register before/after shifts
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
Education
High school diploma -
Penn Foster
Scranton, PA04.2017
Skills
- Teamwork
- Microsoft Outlook
- Microsoft Office
- Communication skills
- Adaptability
- Customer service
- Microsoft Word
- Sales
- Leadership
- Multitasking
- Problem management
- Public speaking
Certification
Certified Notary Public
Timeline
Minister in a Religious Order
World Headquarters of Jehovah's Witnesses
10.2022 - 02.2025
Customer Service Representative
Family Dollar
01.2022 - 10.2022
Grocery Cashier
Patek's Grocery & Market
08.2019 - 12.2021
Certified Notary Public
High school diploma -
Penn Foster
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