Stephen Donalson
Jacksonville,FL
Summary
Seasoned Project Manager and talented leader with 10+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Successful when leading high-performing teams to sustain product vision, roadmap and business goals. Exceptional technical expertise, leadership and talent for driving stellar, on-target results. Experienced Implementation PM with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Manager IT Operation, Technical Project / Process Manager
WW Grainger, Inc
06.2022 - 07.2023
- Portfolio and non-portfolio projects
- Project / Program Manager for transition from Windows Servers to Nutanix at distribution centers and branch locations
- Agile and Scrum implemented through out this project
- Project Manager for many Large Scale Projects including, Server Patch Consolidation projects, Server Decommissioning projects and other Transition style projects
- Helped with Kan Ban board building
- Process Improvement and Value Stream Mapping Excellence
- Leading high level projects through Continuous Improvement initiatives
IT Operations, Project Manager
W.W. Grainger, Inc
09.2020 - 09.2022
- Project / Program Manager for the transition from Windows Servers to Nutanix at distribution centers and branch locations
- o Agile and Scrum implemented through out this project
- · Project Manager for many Large Scale Projects including, Server Patch Consolidation projects, Server Decommissioning projects and other Transition style projects
- · Helped with Kan Ban board building
- · Process Improvement and Value Stream Mapping Excellence
- · Leading high level projects through Continuous Improvement initiatives
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Manager IT Asset / Telephonic Expense Management
WW Grainger, Inc
09.2018 - 06.2020
- Successfully transitioned the IT Asset team into one team in Jacksonville
- This included the following teams that were scatted around the US
- Mobility – physical device management as well as billing
- CMDB management
- Laptop approval process
- Freedom Pay credit card devices
- Implemented Continuous Process Improvement Plans
- Hired and Trained all new team members
- Built and lead a very successful Team of Asset Analysts
- Championed Team Building events once a month
- Manages all aspects of the Telephonic Expense Management process for Grainger for Mobility and Land lanes / data switches
- Manages the Deployment of mobile assets including cell phones, Mi Fi (Hot Spot) devices and the expense management side of those devices
- Managed the Freedom Pay credit card device process from asset management to large redeployment projects.
- Managed strategic initiatives to develop and improve cross-domain reporting.
- Managed and developed team of 6 full-time analytic and technical resources to meet business objectives.
- Monitored trends and relevant metrics to support key insights.
- Complied with established internal controls and policies.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
Implementation Project Manager
WW Grainger Inc
09.2016 - 09.2018
- Responsible for the build out for the IT Operation Center located in Jacksonville Fl
- Responsible for the project plan while dealing with the local contractors and city departments
- At the same time I was the Project manager for on boarding / on shoring the System Support Center (Internal IT Help Desk / Contact Center) SSC, back to Jacksonville
- This included Interviewing and training all of the new hires for the Help Desk
- Created a new IVR phone system for the SSC Help Desk Contact Center
- Created a training plan for the department
- Successfully ramped down the off shore team and ramped up the new USA On Shore Help Desk team
- Implemented Continuous Process Improvement Plans
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Created implementation methodologies to control project costs and meet deadlines.
- Supported business continuity and disaster recovery.
- Developed project plans identifying key issues, approaches and performance metrics.
- Designed and implemented key metrics to measure asset inventory accuracy.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Increased IT productivity, efficiency, agility and responsiveness,
Senior Project Manager Business
One Call Care Management
10.2015 - 09.2016
- Process Outsourcing and Implementations
- Responsible to transitioning Help Desk off shore and returning process back on shore when identified as opportunities
- Successfully transitioned 3 processes to India and Manila
- Successfully returned one process back on shore from 3 different countries
- Implementing all changes to customer handling information as well as new customer set up
- Managing Team to handle service issues between the sales field and corporate
- Liaison between Sales and Corporate for all onboarding project that were customer related
- Coordinated Continuous Improvement projects across Complex Care Division
- Supported all leadership development efforts
- Mentored all levels of associates
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Maintained schedules to meet key milestones at every project phase.
- Communicated project plans and progress to key stakeholders and project contributors.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Developed and maintained project budgets to control costs and meet organizational and project goals.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Project Manager Strategic Account Team
McKesson Medical Surgical
02.2014 - 10.2015
- Integration Management Office (IMO)
- Responsible for managing key parts of the Customer Conversion Strategy (CCS) of moving PSS customers to the McKesson operating platform
- Manage all phases of PSS to MMS Early Conversion form Intake to go live preserving existing business
- Audit / Vet National Account Health Systems Large accounts for CCS conversion issues or risk in their respective conversions
- Manage the regional CCS conversion events with the field reps / Area Sales Manager's throughout the training and 2 week issue management go live process
- Have one on one conversations with 2250 reps with shared platform accounts to make recommendation of the risk of closing one account over the other prior to CCS
- Team of direct reports for implementations
Strategic Account Implementation Leader
PSS World Medical
01.2012 - 02.2014
- Built credibility and trust to influence client's buying decisions.
- Partnered with internal resources to present additional value and expertise to clients.
- Generated pipeline to close revenue and attain quota.
- Engaged functional areas across prospect or client
- Responsible for managing all intersections involved in on boarding Health Systems and Large Accounts
- Acted as the face of corporate to new Large Accounts and Health Systems.
- Full reporting responsibility to upper management VP and EMT
- Developed a repeatable on boarding process that had added over $1,000,000 in additional revenue.
- Develop strategies with Executive Sales Directors to create seamless on boarding processes
Senior Director
Strategic Sourcing Group, SSG
11.2010 - 01.2012
- In addition to the responsibilities of the Strategic Director role I also facilitated leadership development plans for my direct reports
- Full reporting responsibility to upper management VP and EMT level for all Strategic Sourcing Group
- Negotiating and implementing new incentive agreements with Strategic Sourcing Group suppliers
- Responding to and implementing changes based on Internal Audit Committees findings on the Strategic Sourcing Group process (annual)
- Starting and tracking the WIG strategies of the SSG
- Manage multiple projects at the same time
- Actively involved in the UNF mentor Program as a mentor while mentoring 3 PSS employees
- Creating an energetic and exciting department to work in
- 8-12 direct reports
Director of Strategic Sourcing
07.2009 - 10.2010
- Manage all aspects of the secondary purchasing department for PSS and Gulf South
- This includes the management of talent within the department and the systems that control our buying decisions
- Helped to drive the team towards a goal of 100% fill rates which will increase the buy side margin of the business by $1.5 million
- Transitioned the department through a major move and the loss of management personnel
- I have complete knowledge of all the Strategic Sourcing Group suppliers and have a tremendous working relationship with them as well
- Negotiated several buy in deal / opportunities with the Strategic Sourcing Group suppliers in an effort to increase buy side margin
- Helped establish a formal MBO / SSG intersection program where we have successfully sourced items that were under MBO
- This not only services the customer but also increases buy side margin
- Opened up communications between Supplier Management and the Strategic Sourcing Group to build a critical bridge between our departments
- Develops plans to make sure that the Strategic Sourcing Group supports the company's initiatives of Reach, Strengthen, Our Health and LEAN
- Developed a plan to make sure that our department is the most informed within sourcing
- Developed the Strategic Sourcing Group guiding Principals and Mission Statement.
CEO and Vice President
First Coast MicroGuard Systems, Inc
01.2002 - 01.2009
- Responsible for all aspects of this upstart distribution / contract installation business
- The company sells and installs a line of clear sealers for commercial applications
- I have trained 7 sales people and over 200 field applicators both domestically and abroad
- I have developed training programs and marketing campaigns for all of our products.
Vice President of Business Development
GEM PRODUCTS INC
01.2001 - 01.2002
- Full profit and loss responsibility for both divisions of the company (Marine Hardware and Electropolishing)
- Quality control, (ISO 9000) implementation and production coordination with the overseas suppliers of the products sold
- This took place in Shanghai, China and other areas of Asia
- Extensive travel and business relationships abroad
- Fully involved in the business alliance agreement between Gem Products Inc and Southco, Inc
- This involved the coordination of three global cultures, languages and people
- The project was a three-tier agreement and was successfully implemented globally
- This brought over $3 million in new revenue to the company
- Responsible for the development of a partnership agreement with Marlboro Hinge Company and Gem Products Inc
- This was another multi tier agreement that includes global sales agreements, legal contracts and distribution licenses
- Team leader for successful launch of a major product line in Europe
- Responsible for training of new sales and operations employees consisting of four sales account managers, three customer services representatives and one sales manager
- Responsible for marketing of new products to include product launches, trade show organization and public relations materials
- Spearheaded a full marketing plan for the marine division of the company
- Increased sales of a division by over 30% in 2001; and 70% in 2002
- Spearheaded purchase and relocation of electropolishing competitor.
Division Manager
Electropolishing
01.1999 - 01.2001
- Profit and loss responsibility for the electropolishing division of company
- Responsible for day to day operations and sales of the division to include freight contracts and coordination
- Scheduled all production throughout the facility
- In charge of firing and hiring in all positions of the division
- Increased efficiency of the division by focusing on cost reduction and higher margin business.
Sales Manager
Electropolishing
01.1998 - 01.1999
- In charge of coordinating and expanding sales of a new division within company
- Expanded sales by 10% and created over 100 new accounts
- Traveled extensively to customer sites, prepared call reports and maintained expense accounts.
Territory Sales Manager
01.1996 - 01.1997
- Responsible for Southeastern United States sales territory for the hardware division
- Maintained existing accounts and created new applications for hardware
- Increased sales in the territory by an average of over 20% per year
- 50% of time spent traveling to interact one on one with customers
- Presented value added presentations to top executives within customer base.
Territory Sales Representative
CARGILL, INC
01.1994 - 01.1995
- Responsible for corn syrup sales in mid-west region (Ohio, Indiana, and Kentucky)
- Responsible for maintenance and growth of existing accounts and customer relations.
Territory Sales Representative
CARGILL, INC
01.1994 - 01.1994
- Responsible for sweetener, salt, flour, rice and other food sales and distribution in South Florida and the Caribbean
- Set up shipping and stocking programs for the cruise lines in South Florida
- This included Meat aging programs and major fresh produce rotation plans coordinated with our cold storage facility
- Responsible for maintenance and growth of existing accounts and customer relations.
Education
BA - Business Management, Marine Affairs Business
Eckerd College
St. Petersburg, Florida06.1994
Associates - Business Management
University of Miami, The Bolles School
Jacksonville, FL06.1992
High School Diploma -
The Bolles School, With Honors
06.
Skills
- Project Management
- Systems Implementations
- Planning and Implementation
- Assignment Delegation
- Team Leadership
- Project Planning
- Lean Manufacturing and Quality Systems
- Microsoft Office Expertise
- Quality Assurance and Control
- Project Development
- Continuous Improvements
- Invoice Processing
- Process Improvement
- Microsoft Office Suite Expertise
- Process Improvement Strategies
Certification
PMP Courses complete. PMP Cert In Progress
Agile Trained
Lean 6 Sigma Green Bel Trained
Kan Ban Trained
ITIL Trained
Scrum Trained
AWS Cloud Practitioner
Out Side of Work
I sit on 2 Panels for the South Atlantic Marne Fisheries Advisory Panel for Mackerel and Cobia
I love anything to do with water. Fishing, Surfing, Scuba Diving etc.....
My Family is my world. I have 2 Amazing daughters and an even more amazing wife who I love above all else!
Timeline
Manager IT Operation, Technical Project / Process Manager
WW Grainger, Inc
06.2022 - 07.2023
IT Operations, Project Manager
W.W. Grainger, Inc
09.2020 - 09.2022
Manager IT Asset / Telephonic Expense Management
WW Grainger, Inc
09.2018 - 06.2020
Implementation Project Manager
WW Grainger Inc
09.2016 - 09.2018
Senior Project Manager Business
One Call Care Management
10.2015 - 09.2016
Project Manager Strategic Account Team
McKesson Medical Surgical
02.2014 - 10.2015
Strategic Account Implementation Leader
PSS World Medical
01.2012 - 02.2014
Senior Director
Strategic Sourcing Group, SSG
11.2010 - 01.2012
Director of Strategic Sourcing
07.2009 - 10.2010
CEO and Vice President
First Coast MicroGuard Systems, Inc
01.2002 - 01.2009
Vice President of Business Development
GEM PRODUCTS INC
01.2001 - 01.2002
Division Manager
Electropolishing
01.1999 - 01.2001
Sales Manager
Electropolishing
01.1998 - 01.1999
Territory Sales Manager
01.1996 - 01.1997
Territory Sales Representative
CARGILL, INC
01.1994 - 01.1995
Territory Sales Representative
CARGILL, INC
01.1994 - 01.1994
BA - Business Management, Marine Affairs Business
Eckerd College
Associates - Business Management
University of Miami, The Bolles School
High School Diploma -
The Bolles School, With Honors
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