Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Stephen Donovan

Service Industry Professional
Orlando,FL
Stephen Donovan

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7

Years of service industry experience

Work History

Walt Disney World Resort

Cast Member
05.2022 - Current

Job overview

  • Greeting and taking food orders from guests, communicating guest needs to expo Cast Members, and gathering food items within cashier position's realm of responsibility.
  • Gathering and preparing food orders for both in-person and mobile orders and either handing them out or marking them ready on mobile order computer system.
  • Prepping sandwiches and baked goods and restocking display items cups, bags, condiments, coffee, and fountain beverage syrups.
  • Cleaning floors, countertops, display cases, ovens, fountain drink stations, coffee stations, coffee carafes, properly storing and labeling food, and cleaning and replacing food storage containers.
  • Cashing out registers and depositing and filing daily revenue for review.
  • Stocking and restocking food, beverages, alcohol, cups, straws, lips, food containers, bags, fruit, salad dressings, sauces, cheeses, pretzels, chips and various other food and food related items for multiple resort locations while maintaining radio communication with Coordinators.

2nd & Charles

Sales Associate/Price Evaluator
09.2020 - 06.2021

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Evaluated and priced broad range of items submitted to store for sale by customers using corporate pricing systems and corporate evaluation standards.
  • Managed location's Instagram page by staging and photographing products, crafting SEO boosting captions and hashtags, and communicating sales, charitable opportunities, and new product releases.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics and encouraged charitable donation to corporate charities.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Song Phi Nong

Server
08.2020 - 06.2021

Job overview

    • Served food and beverages promptly with focused attention to customer needs.
    • Worked with POS system to place orders, manage bills, and handle complimentary items.
    • Cultivated warm relationships with regular customers.
    • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
    • Set positive tone for entire dining experience as first point of contact for incoming guests.
    • Bussed and reset tables to keep dining room and work areas clean.
    • Taking, boxing, organizing, and checking out takeout orders while greeting and communicating warmly with guests.
    • Resolved customer complaints promptly and professionally to maintain positive reputation.
    • Explained menu items and suggested appropriate options for food allergy concerns.
    • Used slow periods to restock supplies, ice, trays, and delivery bags.
    • Cleaning bathrooms, bar counters, and sweeping and mopping floors.

CC's Coffee House

Barista
08.2019 - 05.2021

Job overview

  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Used POS system to accurately enter orders and process payments.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Promoted additional items with beverages, increasing store sales.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.

Education

Nicholls State University
Thibodaux, LA

Bachelor of Arts from Mass Communication
05.2020

Skills

  • Multitasking
  • Team Oriented
  • Cash Register Operations
  • Interpersonal Skills
  • Productivity and Efficiency
  • Verbal and Written Communication
  • Public Speaking
  • Time Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Cast Member

Walt Disney World Resort
05.2022 - Current

Sales Associate/Price Evaluator

2nd & Charles
09.2020 - 06.2021

Server

Song Phi Nong
08.2020 - 06.2021

Barista

CC's Coffee House
08.2019 - 05.2021

Nicholls State University

Bachelor of Arts from Mass Communication

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Stephen DonovanService Industry Professional