STEPHEN DOYLE
New York,NY
Summary
I am highly motivated and confident with extensive experience in the financial sector as well as prior experience in the hospitality industry. I work well with others, am a quick learner who thrives in stressful situations and am extremely reliable. I possess excellent organizational and communication skills, and have an exemplary attendance and punctuality record.
Overview
10
10
years of professional experience
Work History
Distribution Support Assistant
Permanent TSB
07.2019 - 11.2023
- Branch Network Cash Order Processing, Internal Branch Network Support & Investigation, Processing SWIFT Payments, ensuring monthly MI completed within SLA, Monitoring Account Opening, ensuring correct procedures and compliance are carried out by qualified staff to minimise risk, Operational Invoice Processing, Issuing CIT Cash Schedules Across Branch Network
Customer Service Agent
Permanent TSB
05.2017 - 07.2019
- Managing a high volume of daily calls across multiple department lines, Administration for existing and new business mortgage customers, Meeting and exceeding monthly KPI targets, Training of new staff, rolling out of training updates to systems and procedures to existing staff, Assisting our Mortgage Intermediaries Department with fielding calls, Ensuring to always maintain Permanent TSB’s core values and to act with the highest levels of integrity
Kitchen Manager
Jack’s Place & Bar
05.2016 - 03.2017
- Managing various stations within the kitchen, Successfully communicating and collaborating with colleagues as a team, Handling orders and matching invoices from suppliers
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
Bartender/Server
Velvet
04.2015 - 04.2016
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Barista
Fresh & Wild
10.2013 - 04.2015
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Education
High School Diploma -
St Davids
Ireland05.2003
Skills
- Excellent customer service skills
- Independent thinking and decision making
- Strong work ethic, determination, enthusiasm and positivity
- Excellent IT skills, proficient with Microsoft Office products including Outlook, Word, Excel and PowerPoint
- Strong Communication Skills
Accomplishments
- Winner of multiple awards chosen by peers and management
- Chosen to join Mortgage New Business Team to assist Intermediaries with new applications
- One of top ten agents in contact centre for year ending 2018
References
Available upon request
Timeline
Distribution Support Assistant
Permanent TSB
07.2019 - 11.2023
Customer Service Agent
Permanent TSB
05.2017 - 07.2019
Kitchen Manager
Jack’s Place & Bar
05.2016 - 03.2017
Bartender/Server
Velvet
04.2015 - 04.2016
Barista
Fresh & Wild
10.2013 - 04.2015
High School Diploma -
St Davids
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