Stephen Drapeau
Fitchburg,MA
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Looking to gain a management position within a top-rated company in the security integrations field where I can be a key contributor.
Overview
28
28
years of professional experience
1
1
Certificate
Work History
Operations Manager
Apex Integrations dba of Suburban Electric Contracting, Inc.
01.2022 - Current
- Manage all aspects of low voltage operations to include projects and service assigned to my teams including job costing, scope management, forecasting, and labor management. Management, development, and recruitment of all operations staff including office staff, technicians, and apprentices. From the time I joined the low voltage division within Suburban Electric in November of 2022, the Operations Team has grown from six dedicated field personnel and two office personnel to now nineteen dedicated field personnel and five dedicated office personnel. In addition to the dedicated APEX personnel, we utilize approximately thirty field personnel from the electrical side of the business. Financially we have grown from approximately $2M in my first year to now $14M in 2025. This was a team effort in all aspects of the business from Sales to Operations to Service. Managing through rapid growth and maintaining a true team culture was incredibly important to me and we worked hard every day at supporting the growth and development of our team as well as creating and maintaining processes to further the growth for the future.
Service Manager
Convergint Technologies
01.2021 - 01.2022
- Manage all aspects of a $12M/Year service department for the New England area to include financial, technical, forecasting, and labor management. Management, development, and recruitment of all service staff including office staff, technicians, and apprentices.
Project Manager
Convergint Technologies
01.2016 - 01.2021
- Manage all aspects of projects assigned to my teams to include job costing, scope management, forecasting, and labor management. Manage project teams in both Massachusetts and Connecticut of technicians and apprentices. I was instrumental in retaining our long-term customers and ensuring a smooth transition to Convergint Technologies as well as maintaining continuity of ongoing projects and relationships with Go Security customers.
Operations Manager
GO Security Solutions
01.2015 - 01.2016
- Manage all aspects of low voltage operations to include projects and service assigned to my teams including job costing, scope management, forecasting, and labor management. Management, development, and recruitment of all operations staff including office staff, technicians, and apprentices. Reported status to stakeholders including sales staff and ownership.
Senior Account Executive/Business Development
GO Security Solutions
01.2013 - 01.2015
- Targeted sales opportunities and pursued them with a consultative sales approach. Designed solutions and presented them to the customer. Assisted the operations staff with implementation through sales to operations turnover meetings with thorough scope of work reviews and because of firsthand knowledge of the project management process, I was able to anticipate any questions or roadblocks that may arise during the installation process.
Security Account Manager
BCM Controls Corporation
01.2011 - 01.2013
- Targeted sales opportunities and pursued them with a consultative sales approach. Designed solutions and presented them to the customer. Assisted the operations staff with implementation through sales to operations turnover meetings with thorough scope of work reviews and because of firsthand knowledge of the project management process, I was able to anticipate any questions or roadblocks that may arise during the installation process. Average sales volume was $1M or more per year.
Security Project Engineer
BCM Controls Corporation
01.2008 - 01.2011
- Created design packages to include submittals, working copies, as-builts, O&M manuals, etc. Manage assigned projects to include the in-house staff and subcontractors, created and maintained project budgets based on sold budgets. Captured necessary change orders during projects.
Project Manager
Securitas Systems/Niscayah
01.2007 - 01.2008
- Managed all installations of integrated security systems for the local branch and the local work for national accounts from other branches around the country. Managed all the service for the local branch. Maintained relationships with clients before, during, and after sale and installation. Managed the day-to-day operations of the branch for the branch manager.
Applications Engineer/Account Executive
Surveillance Specialties
01.2001 - 01.2007
- Designed and implemented integrated security systems (access control, CCTV, intercoms). Maintained relationships with clients before, during, and after sale and installation through account management. Assist the senior account executive in day-to-day sales administration. Together with the senior account executive, our sales volume averaged $2.5M in sales per year.
Technician
Surveillance Specialties
01.1999 - 01.2001
- Installed, programmed, tested, and serviced integrated security systems (access control, CCTV, intercoms).
Assistant Service Manager/Online Manager
TOMRA/Mobile Redemptions
01.1999 - 01.2000
- Assisted the Service Manager in day-to-day matters. Assisted and coordinated the installation of reverse vending machines in new locations throughout Massachusetts and Connecticut. Managed and dispatched service technicians. Developed and managed a new initiative to install and implement modems and code-activated switches in all locations throughout Massachusetts and Connecticut for remote access to reverse vending machines. This increased efficiency with programming and obtaining monthly billing information which was previously a manual process requiring technicians to visit every machine in the area every month.
Technician
TOMRA/Mobile Redemptions
01.1998 - 01.1999
- Maintained and serviced reverse vending machines in an assigned area through regular preventative maintenance and service calls. Loaded and programmed all machines in a designated area monthly. Downloaded billing information from all machines in a designated area monthly.
Education
Ground Radio Communications Certification -
01.1995
Keesler AFB
High School Diploma -
06-1994
Skills
- Software House
- Lenel – OnGuard - Master Certification
- S2 Systems
- AMAG
- Genetec
- American Dynamics
- Axis
- Milestone
- OnSSI
- Panasonic
- DMP
- Ademco
- Talk-a-Phone
- Aiphone
- Microsoft Office (incl: Outlook, Word, Excel, Powerpoint, etc)
- Microsoft Project
- Microsoft Visio
- Problem-solving
- Team leadership
- Operations management
Certification
- OSHA 10 Certification
- Convergint Project Manager Course
- Situational Leadership Course
- Axis Certified Professional
- S2 Technician Certification
- Fluidmesh – Level 2 Technical Certification
- Andover Controls – Continuum Certification
- Software House C-Cure 9000 Certification
- Lenel OnGuard - Master Certification
- Software House, C-Cure 800 Applications Engineer Certification
Timeline
Operations Manager - Apex Integrations dba of Suburban Electric Contracting, Inc.
01.2022 - Current
Service Manager - Convergint Technologies
01.2021 - 01.2022
Project Manager - Convergint Technologies
01.2016 - 01.2021
Operations Manager - GO Security Solutions
01.2015 - 01.2016
Senior Account Executive/Business Development - GO Security Solutions
01.2013 - 01.2015
Security Account Manager - BCM Controls Corporation
01.2011 - 01.2013
Security Project Engineer - BCM Controls Corporation
01.2008 - 01.2011
Project Manager - Securitas Systems/Niscayah
01.2007 - 01.2008
Applications Engineer/Account Executive - Surveillance Specialties
01.2001 - 01.2007
Technician - Surveillance Specialties
01.1999 - 01.2001
Assistant Service Manager/Online Manager - TOMRA/Mobile Redemptions
01.1999 - 01.2000
Technician - TOMRA/Mobile Redemptions
01.1998 - 01.1999
United States Air Force - Ground Radio Communications Certification,
Worcester North High School - High School Diploma,
QUALIFICATIONS
I have over twenty-five years’ experience in the security industry beginning from an installation and service technician position and working my way to a sales engineer position. I have also held both project management and sales positions as well. Throughout my career in the security industry, I have gained skills in all facets of a security integration business, from the sales process to the engineering and management of the installation to the service after the completion of the projects. I feel this gives me a unique perspective and an exceptional amount of flexibility to fit into almost any position within an organization. This along with my positive attitude, emphasis on teamwork, willingness to learn or try anything, and overall flexibility backed with a great work ethic and dedication make me a candidate to be seriously considered.