Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Stephen Dunn

Pisgah Forest

Summary

Highly skilled information technician with extensive seasons of experience in testing and sustainment of systems and solutions, planning and fulfilling difficult and complex assignments, and developing new methods, approaches, and procedures for successful project implementation. Strong history of designing and implementing successful strategies designed to meet or exceed organizational goals. Solid relationship-building skills and experience working collaboratively with teams, partners and the public.

Overview

19
19
years of professional experience

Work History

Information Technology Specialist (EECM/Collaboration), GS-2210-9/03

USDA Forest Service CIO
01.2023 - Current
  • Possess extensive knowledge of a wide variety of applications, operating systems, protocols, and equipment used in FS organizations as well as methods and practices for troubleshooting, recovering, adjusting, modifying, and improving IT systems sufficient to advise and assist customers, troubleshoot complex problems and to provide support in a manner that minimizes interruptions in customers’ ability to carry out critical business activities
  • Demonstrate knowledge of, and skill in applying, IT concepts, principles, methods, and practices; IT security principles and methods; analytical methods and practices; project management principles and methods; and oral and written communication techniques sufficient to plan and carry out difficult and complex assignments; develop new methods, approaches, and procedures for the efficient execution of the FS mission; provide advice and guidance on a wide range and variety of complex IT issues; interpret IT policies, standards, and guidelines; prepare and present reports and training; represent the organization in interactions with other organizations; serve as an administrator and technical expert for CIO-IT; and provide technical leadership on group projects
  • Daily duties include Management of CHD Remedy Queue, Content Management Support, maintaining KBAs, Maintaining and troubleshooting SharePoint Sites, remotely help USDA employees resolve issues with Microsoft Teams, SharePoint, OneDrive, OneNote, and Outlook assist users in troubleshooting SharePoint permission issues, assist users in developing Power Automate flows, and remotely help USDA employees resolve other issues outside of the scope of this group when possible
  • Assists in creating Teams/SharePoint sites for end users
  • I lead by example in defining a customer service culture to ensure that all customers are treated with respect and civility
  • Furthermore, I ensure that whenever possible works to cultivate partnerships with our customers in developing solutions to meet their needs
  • I maintain a purchase card and travel card
  • Supervisor: John Holden, 707-328-3407 – May Contact

Computer Assistant, GS-0335-8/2

USDA Forest Service, CIO
09.2020 - 12.2022
  • Served as first line technical authority for the assigned PCS and systems within the unit
  • Installed and upgraded all hardware and software used and trains personnel
  • Provides support for any malfunction of PCs either hardware or software making a determination of the malfunction and whether outside assistance is required
  • Recommended and participated in the implementation of standard operating procedures, software, and controls for various financial computer systems to ensure appropriate levels of security
  • Was responsible for protection measures such as file access controls, software and physical safeguards and personnel and visitor control at central and remote sites
  • Applied knowledge of IT concepts, principles, methods and practices, performance management/measurement methods, and IT security principles and methods during the process of troubleshooting and installing equipment and software
  • Explored new methods and procedures for enhancing and supporting technology integration
  • Kept management and staff alerted to concerns, issues, and trends effecting the daily operations of Schenck Job Corps
  • Performed systems analysis, planning, problem definition, and formulation required for the accomplishment of the objectives set down for the assignment
  • Worked directly with a variety of people to assess their needs and to provide information and/or assistance towards resolving technical and non-technical issues
  • Constantly analyzed the daily operation and efficiency of systems, processes, and applications to develop plans to ensure the integrity, stability, and availability of data, network, applications, and general systems are performing at maximum efficiency
  • Interpreted and disseminated policies, guides, and procedures to staff members
  • Installed new hardware and software
  • Using a variety of methods, I maintained constant contact with leadership, management, and supervisors at all levels of Job Corps and Forest Service
  • Created and edited training videos
  • Provided written and verbal technical advice, guidance, and recommendations to management and other technical specialists
  • Tested, installed, and configured software, hardware, and applications
  • Managed installation of system patches and enhancements/updates and ensured system integrity was not compromised
  • Provided updates and suggestions to other POCs
  • Provided enterprise network solutions
  • Configured Meraki network switches
  • Installed and maintained web-based inventory management system for tracking student Chromebooks and Hotspots
  • Imaged and deployed customer workstations and peripherals
  • Maintained and repaired staff and student computers
  • Installed, setup and maintained system file server
  • Migrated data from old file server to new file server
  • Developed web-based staff/emergency directory
  • Provided system account management added, deleted, and updated for enterprise-wide accounts across various operating systems
  • Independently carried out the procedural and technical tasks involved to maintain system’s IT infrastructure to ensure compliance of security protocols and end user connectivity
  • Responsible for responding to and resolving a wide range and variety of complex IT issues
  • Provided dual agency (Forest Service and Job Corps) technical support
  • This also included support to systems on center and in some cases off center support
  • Established and executed clear lines of communications with supervisor and Schenck Job Corps’ leadership team
  • Collaborated with Schenck’s leadership team and individuals by providing advice and guidance on a wide range and variety of IT issues
  • Determined and utilize proper tools, techniques and evaluation measures while maintaining IT security principles to maximize daily operational procedures and to ensure the ongoing success of systems missions and goals
  • Enforced system access by staff and personnel as directed by USDA Forest Service and Job Corps policies, regulations, and security awareness training
  • Applied knowledge of operating systems software principles and methods during the process of troubleshooting and maintaining system’s hardware and software
  • Referenced guidelines and policies prior to implementations
  • Assisted, guided, and coached people on a wide range and variety of IT issues
  • Evaluated and interpreted IT policies, standards, and guidelines for maintaining system and end user security
  • Coordinated and implemented policy and procedures for hardware and software applications system operation
  • Applied knowledge and understanding of hardware and software industry trends and furthermore, acts as advisor to both CIO staff and agency personnel in these areas
  • Consulted in matters related to troubleshooting hardware and software incompatibilities
  • Evaluated new and existing hardware and software installations
  • Performed reviews of hardware and software configuration options for new and existing IT projects
  • Developed and installed scripts for computer-based applications
  • Constructed and adapted vendor supplied modifications to new and existing systems
  • Coordinated and assisted in systems planning with vendors, project managers, and higher-level management teams
  • Maintained system’s computer inventory and monitor system’s life cycle and refresh rates
  • Optimized the functionality and performance of hardware and software systems and ensured availability, integrity, efficiency, and reliability of services and servers
  • Identified system problems and developed corrective action
  • Analyzed completed work for effectiveness in meeting user expectations and satisfactions
  • Coordinated with other IT specialists and management in identifying and correcting unusual or unprecedented problems and providing innovative approaches to solving them
  • Diagnosed and corrected off center support staff equipment and software using Microsoft Teams and Remote Desktop applications
  • Supervisor: Charles Brown, 828-788-3652 - May Contact
  • Center Director: Angela Langstaff, 828-862-6101 – May Contact

Temporary Promotion Information Technology Specialist (SYSADMIN), GS-2210-9/01

USDA Forest Service, CIO
05.2022 - 08.2022
  • Active member of ID ADMINISTRATION Team
  • Resolving IDADMINISTRATION Remedy tickets in a timely and effective manner
  • Initiating new accounts in Active Directory
  • Setting new accounts Delegated Manager Assignment in Enterprise Entitlements Management Service
  • Notifying Delegated Managers of new account credentials
  • Resolving questions and concerns with new accounts and/or Delegated Managers through Team chats and Team calls
  • Supervisor: Shari Arduini, 970-213-6298 – May Contact

Director of Technology

Decatur County School System
05.2006 - 09.2020
  • As the supervisor for the technology department, I maintained a high level of expectations for my department and for the people I supervised
  • Furthermore, I assigned tasks to match the talents of those I supervised
  • In addition, I developed and oversaw the technology department yearly budget
  • Responsible for applying software design and information security principles, concepts, methods, standards, and practices, implementing authoritative advice and guidance to a wide array of management, staff, and other stakeholders to ensure the confidentiality, integrity, and availability of digital services/platforms/products on a broad, complex spectrum impacting school system, estimating resource requirements, defining milestones and deliverables, monitoring activities, and evaluating and reporting on accomplishments, collaborating across system/county and state boundaries to build strategic relationships and resolving sensitive IT issues, and leading different development project in software analysis, design, and/or development and implementation for a new system or enhancement to an existing IT system including applying software development methodologies
  • I regularly performed needs analyses to define opportunities for new or improved business process solutions
  • Consults with stakeholders to identify and specify requirements
  • Develops overall functional and systems requirements and specifications
  • Conducted business process reengineering
  • Conducted feasibility studies and trade-off analyses
  • Prepared business cases for the application of IT solutions
  • Defined systems scope and objectives
  • Developed cost estimates for new or modified systems
  • Ensures the integration of all systems components, e.g., procedures, databases, policies, software, and hardware
  • Planed systems implementation
  • Ensured the rigorous application of information security/ information assurance policies, principles, and practices in the delivery of all IT services
  • Prepared and disseminated multiple reports to various groups
  • Developed plans and documentations for installing, configuring, troubleshooting IT hardware and software
  • Recommended new and untried problem resolution methodology
  • I also performed periodic and scheduled analysis on installed systems and diagnoses problems encountered in systems operations
  • Involved in problem/conflict resolutions with vendors/manufacturers if acquisitions did not meet with prescribed specifications
  • Provided technical expertise necessary to resolve software-interfacing problems of an unusual or difficult nature to both technical and non-technical groups and individuals
  • Identified and resolves frequent and/or significant transmission/communication problems
  • Evaluated alternative approaches to problem resolutions; frequently modifies and adapts precedent solutions to unique requirements to solve a variety of computing and communications problems and adapts precedents and makes significant departures from previous approaches to similar programs to enhance program(s) interrelationship
  • Determines and recommended most cost-effective methods to perform system maintenance
  • Conducted studies and tests for the purpose of evaluating the system, hardware, and software to ensure that the most efficient procedures, systems, and machines have been selected for the specific segment of operation
  • Migrated local server-based email system to cloud-based email system
  • Migrated local server-based data to cloud-based student information system
  • Developed basic SQL scripts
  • Performed SQL searches and updates
  • Setup MySQL database servers
  • Continually tested hardware and software to determine effects on the efficiency of the hardware and existing software when new software packages are implemented
  • Recommended upgrades to the operating system and software packages used or, if running at capacity, presents proposals for the upgrade or existing hardware
  • Provided guidance to functional personnel on the application of software techniques and the interface or multiple programming languages to systems being proposed, designed, or improved
  • Developed training and informational materials
  • Participated in daily, weekly, and monthly department and system meetings
  • Attended local and state workshops
  • Participated in the testing of new hardware/software in conjunction with the application developers
  • Set-up and configured testing environment as required
  • Assisted in the installation and integration of hardware and software at field locations both to equip new units and to replace existing ADP resources
  • I fully understand computer terminology, equipment, and software concepts to communicate with other agency and contractor technical experts
  • Supports deployment of units to various locations when required
  • Served as first line technical authority for the assigned PCS and systems within the unit
  • Installed and upgraded all hardware and software used and trains personnel
  • Provided support for any malfunction of PCs either hardware or software making a determination of the malfunction and whether outside assistance is required
  • Functioned as a technical expert for financial computer systems security at an information processing installation
  • Recommended and participates in the implementation of standard operating procedures, software, and controls for various financial computer systems to ensure appropriate levels of security
  • Was responsible for protection measures such as file access controls, software and physical safeguards and personnel and visitor control at central and remote sites
  • Ensured that all systems and architectures were consistent with systems and state cybersecurity guidelines
  • Conducted internal investigations
  • Performed computer forensic investigations
  • Led by example in defining a customer service culture to ensure that all customers are treated with respect and civility
  • Ensured that whenever possible works to cultivate partnerships with our customers in developing solutions to meet their needs
  • Provided training for new and existing employees
  • Promoted a team-oriented atmosphere to build a cohesive team and to provide comprehensive student assistance
  • Provided and disseminated information, reports and recommendations to board members, administrators, and staff for continued development of scalable infrastructures
  • Provided oversight and guidance with employees to determine appropriate products and/or services
  • Conducted IT strategic planning meeting for current and future project management activities
  • Developed documented guidelines and procedures for continuity
  • Proven knowledge of systems analysis concepts and techniques; structured analysis principles; customers’ business processes and operations; life cycle analysis principles; cost-benefit analysis methods; and Internet technologies sufficient to evaluate the feasibility of proposed new systems development projects; consult with customers to refine functional requirements; translate functional requirements into design specifications; determine best approaches for implementation within the technical environment; and work with applications developers to isolate and solve design problems encountered during testing and implementation stages
  • I supervised and defined assignments in terms of general problem situations, studies to be conducted, and overall objectives
  • In addition, I consulted with various stakeholders in establishing priorities, deadlines, additional resources, or possible shifts in staff
  • Furthermore, I planned and carried out the work, guiding and working with team members to interpret standards, investigate problems, coordinate with users, and interpret policies to effectively meet objectives
  • I provided my supervisor updates and maintained awareness of progress, particularly serious problems and matters with far-reaching implications, such as areas that would require additional hardware or software purchases
  • Work and performance were reviewed for effectiveness in meeting objectives and soundness and feasibility of recommendations
  • Supported the overall planning, management, and direction of Decatur County Schools IT projects and implementation by actively engaging, supporting, and building an alliance of trust with cross-functional stakeholders
  • Led several multidisciplinary teams in providing support and delivery of modern IT and software systems
  • Served as a technical advisor on a plethora of issues involving systems analysis
  • Developed and reviewed Statements of Work (SOW) for multiple projects
  • Documented and published Change Orders
  • Reviewed architectural drawings and Bill of Materials
  • Evaluated and selected contractor bid packages based upon published SOW
  • Monitored and evaluated selected contractor’s performance based upon SOW package, scope of work, and quality
  • Programmed and maintained VOIP phone servers as well as installed and configured VOIP phone handsets
  • Monitored, configured, and troubleshoot Voice over IP phone systems
  • Ordered and configured system cell phones
  • Maintained Decatur County BOE wireless account through Verizon’s Wireless Enterprise application
  • Monitored wireless usage and bills
  • Provided system account management adds, deletes, and updates for enterprise-wide accounts across various operating systems
  • Applied security rules to enterprise accounts
  • Monitored server performance and server backups
  • Live streamed video to Facebook and YouTube channels
  • Maintained and monitored systems web site
  • Created and edited videos for live presentations and social media
  • Developed application systems design and systems requirements specifications for the implementation of appropriate agency managed care systems and their interaction with related systems which cross-organizational lines
  • Provided networking solutions and strategies for an enterprise Local Area Networks (LAN) and Wide Area Networks (WAN)
  • This included designing, monitoring, troubleshooting, configuration, and training
  • Installed, configured, and maintained wireless Wi-Fi Lan and WAN network
  • Pulled, terminated, and tested CAT 6 and CAT 5 cables
  • In addition, assured connectivity to LAN and WAN by various devices
  • Deployed computer images
  • Installed patches/updates to computers and servers
  • Maintained and repaired servers
  • Monitored and acted upon enterprise antivirus software notifications
  • Maintained and repaired staff computers
  • Maintained and monitored end of life cycle for system’s hardware
  • Maintained and repaired Chromebook
  • Managed and created Active Directory Account and emails accounts
  • Managed Group Policy
  • Managed and created Google Accounts through Google Admin Console
  • Managed accounts due to personnel changes (i.e., Name Changes, Terminations, New Hires, etc.)
  • Provided advice on project costs, design concepts, or design changes
  • Provided and disseminated information, reports and recommendations to board members, administrators, and staff for continued development of scalable infrastructures
  • Conducted numerous surveys to determine effectiveness of the technology program
  • Coordinated emergency preparation events with Georgia Emergency Management and Homeland Security Agency
  • Assisted FEMA in establishing operational support after Hurricane Michael
  • Developed and submitted local, state, and federal reports
  • Managed Decatur County Schools’ Georgia state facilities reports
  • Led and participated on various teams that cut across many of the IT specialty areas to explore IT issues, resolve critical IT problems, and make recommendations for changes in processes, procedures, standards, etc
  • Applied knowledge of and skills in applying internet technologies to analyze the internet potential of systems, networks, and data along with new and emerging information technologies and/or industry trends
  • Identified information management issues and/or problems; determined accuracy and relevance of information; and used sound judgment sufficient to generate and evaluate alternatives and make recommendations to agency managers and customers
  • Fully embraced the ability to work with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; this includes knowledge about available IT products and services and a commitment to providing quality products and services
  • Accomplished in articulating and communicating to teams and other stakeholders the assignment, project, problem to be solved, actionable events, milestones, and/or program issues under review, and deadlines and time frames for completion
  • Coached team in the selection and application of appropriate problem-solving methods and techniques, provide advice on work methods, practices and procedures, and assist the team and/or individual members in identifying the parameters of a viable solution
  • Supervisor: Tim Cochran 229-248-2200 tocharan@dcboe.com

Education

EDS - Leadership

Valdosta State University
Valdosta, GA

M.Ed - Vocational Administration

Valdosta State University
Valdosta, GA

Electronic Diploma - undefined

Moultrie Area Technical College
Moultrie, GA

Skills

  • Flexible in dynamic environments
  • Detail-oriented mindset
  • Consistently reliable
  • Skilled administrative professional
  • Effective verbal communication
  • Problem analysis and resolution
  • Operational administration
  • Proficient in Microsoft Office Suite
  • Focused on achieving outcomes
  • Goal-oriented approach
  • Team building and coaching
  • Systematic solutions implementation

Accomplishments

  • Recipient of individual and departmental awards for providing stellar client service.
  • Achieved [Result] through effectively helping with [Task].

Timeline

Information Technology Specialist (EECM/Collaboration), GS-2210-9/03

USDA Forest Service CIO
01.2023 - Current

Temporary Promotion Information Technology Specialist (SYSADMIN), GS-2210-9/01

USDA Forest Service, CIO
05.2022 - 08.2022

Computer Assistant, GS-0335-8/2

USDA Forest Service, CIO
09.2020 - 12.2022

Director of Technology

Decatur County School System
05.2006 - 09.2020

M.Ed - Vocational Administration

Valdosta State University

Electronic Diploma - undefined

Moultrie Area Technical College

EDS - Leadership

Valdosta State University

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Stephen Dunn