Summary
Overview
Work History
Education
Skills
Interests
Work Preference
Work Availability
Timeline
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Stephen Ebenuwah

Walnut Creek,CA

Summary

Supervisor with over 10 years of experience leading, training, and motivating a team of employees and promoting an energetic, positive results-driven work environment in both the sales and security industries.

Overview

19
19
years of professional experience

Work History

Security Shift Supervisor

Pro Guard Protective Services
11.2023 - Current
  • Evaluated employee performance against established objectives, providing constructive feedback and support to enhance overall team success
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.
  • Managed access control systems, ensuring only authorized personnel were granted entry into sensitive areas.
  • Collaborated with local law enforcement agencies to ensure seamless integration of security measures and timely response to incidents.
  • Maintained a safe environment for employees and visitors through diligent patrolling and monitoring of premises.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Recorded incident reports with detailed accounts of occurrences.
  • Screened vendors and contractors before granting access to restricted areas within mall.
  • Conducted regular patrols of facility to detect and deter security threats.

Security Console/lobby

A1 Protective Service
05.2023 - 10.2023
  • Performed physical security duties such as monitoring surveillance equipment, patrolling the building, and conducting perimeter checks
  • Recorded client needs, developed a response plan, and performed an evacuation pull-tag test
  • Performed safety and emergency evacuations for client needs and incidents
  • Improved customer service by offering a friendly greeting and making sure the elevator was working while waiting for customers to enter

Security Supervisor

Zacca Security
06.2016 - 02.2023
  • Implemented a training program that boosted awareness of company policies, increased employee productivity, and decreased employee turnover
  • Trained new employees on the latest security threats and how to mitigate them, increasing overall security knowledge
  • Performed inventory control to ensure the accuracy of hardware, software, and security updates
  • Performed safety and emergency evacuations for client needs and incidents
  • Client Acquisitions and Management.

Store Manager

Sheikh Shoes
05.2006 - 12.2012
  • Managed the inventory and purchasing of over $50k per month
  • Managed a team of employees, including a manager, and trained them in a variety of merchandising and organizational functions
  • Maintained healthy staff morale by creating a fun, educational environment with high employee engagement

Education

High School Diploma -

San Francisco, CA

Skills

  • Customer service
  • Computer skills
  • Communication skills
  • Security
  • Sales
  • Writing skills
  • Supervising experience
  • Organizational skills

Interests

Reading

Sports

Hiking

Work Preference

Work Type

Full TimePart Time

Work Location

On-Site

Important To Me

Company CultureCareer advancementFlexible work hoursPersonal development programs

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Security Shift Supervisor

Pro Guard Protective Services
11.2023 - Current

Security Console/lobby

A1 Protective Service
05.2023 - 10.2023

Security Supervisor

Zacca Security
06.2016 - 02.2023

Store Manager

Sheikh Shoes
05.2006 - 12.2012

High School Diploma -

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Stephen Ebenuwah