Summary
Overview
Work History
Education
Skills
Timeline
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Stephen Eberhardt

Ellicott City,MD

Summary

Dynamic Customer Success Manager with a proven track record at Tenable, adept at driving account growth and managing enterprise-level relationships. Expert in customer onboarding and contract negotiation, achieving a 108.8% quota retirement in 2024. Skilled in navigating complex support scenarios while fostering strong client partnerships.

Overview

11
11
years of professional experience

Work History

Customer Success Manager

Tenable
Columbia, MD
06.2019 - Current
  • Created personalized onboarding experiences for new and existing customers, including assigning appropriate resources, setting up goals and objectives, and providing best practices advice.
  • Mange 60+ Enterprise Level accounts with a renewal quota of $5.6 million and an expansion quota of $1.35 million
  • Attained a blended quota retirement of 108.8% in 2024

Territory Account Manager

Tenable
Sydney, Australia
08.2017 - 03.2019
  • Quota carrying outside sales role in large geographic region targeting large accounts (including SLED, AU FED and Higher Ed)
  • Developed and implemented sales strategies to ensure growth in assigned territory.
  • Negotiated contracts with customers, ensuring compliance with company policies.
  • Attended industry events to build relationships with clients and prospects.

ISR/CTM

Tenable
Columbia, MD
04.2014 - 07.2017
  • Sales role with a hunter mentality to generate new business opportunities in my assigned territories
  • ISR of the year in 2015

Education

Bachelor of Science - Kinesiology

University of Maryland, College Park
College Park, MD
12-2010

Skills

  • Customer onboarding
  • Account management
  • Renewal strategy
  • Expansion strategy
  • Sales forecasting
  • Contract negotiation
  • Navigating difficult support scenarios
  • Customer relationship management

Timeline

Customer Success Manager

Tenable
06.2019 - Current

Territory Account Manager

Tenable
08.2017 - 03.2019

ISR/CTM

Tenable
04.2014 - 07.2017

Bachelor of Science - Kinesiology

University of Maryland, College Park

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