Stephen Eisel

Voluntarily assigned to the Social Security Administration, Next Generation Telephone Project (NGTP) to support Social Security Programs for more than 64 million Americans. Led the build of three Avaya Aura telephone systems, ensuring seamless project execution from initial planning through compliance testing and transition. This included identification of all deliverables, their sequence in the build, dependencies, and overall timeline. Developed and maintained robust communication channels with stakeholders, facilitating transparent updates, and fostering strong relationships. In addition, I created and maintained the Avaya Master Schedule, which comprised 15 sub-projects and more than 13,000 tasks.

Responsible for the successful delivery of Avaya Solutions as detailed in the Statement of Work. Performs all tasks assigned by the PMO to mitigate risk, ensure effective communication with stakeholders, customer, and technical resources. Creates a Microsoft Project schedule to align and forecast delivery to meet customer expectations. This requires A high degree of flexibility to manage change and often requires re-negotiation with multiple entities and sometime escalation to ensure the customer's requirements are met.

As the customer’s advocate I worked hard to ensure the customer was afforded every advantage in their competitive space by the best, most efficient and cost-effective technology that becomes available. From proactive and preventative maintenance, to critical escalations the CSM provides comprehensive support across all Avaya products and services as covered under Avaya Maintenance Service Agreements.