Stephen Ello
Hilton Head Island,SC
Summary
Accomplished hospitality leader with over eight years of experience leading large-scale restaurants and high-volume event venues. Expert in operational management, event execution, and financial performance, with a proven ability to elevate guest satisfaction while driving profitability. Skilled in managing diverse teams, optimizing P&L performance, and curating memorable dining and entertainment experiences for thousands of guests. Bilingual in English and Spanish.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
SERG Restaurant Group
09.2024 - Current
- Direct operations for Black Marlin, along with Poseidon and The Rooftop, a $12M–$15M event venue and restaurant hosting live entertainment, private events, and large dining crowds.
- Managed the grand opening of One Hot Mama’s, including staffing, vendor contracts, and guest launch events for early profitability.
- Oversaw daily operations, including scheduling, labor cost controls, and compliance with health and safety standards.
- Supervised teams of 50+ employees, ensuring consistent delivery of outstanding guest experiences.
- Developed and executed promotional events and seasonal activations to increase traffic and revenue.
Assistant Food and Beverage Manager
The Bank Management LLC
03.2024 - 09.2024
- Streamlined processes within the department to increase overall productivity while maintaining quality standards.
- Coordinated large-scale promotional events to drive sales and local engagement.
- Streamlined scheduling and reduced labor costs by implementing data-driven staffing models.
- Enhanced guest satisfaction scores through service training and floor management.
Assistant General Manager
The Shed Restaurant and Bar
09.2023 - 12.2023
- Managed a team of 30+ in a popular suburban restaurant and bar setting.
- Oversaw vendor relations, inventory controls, and contract negotiations, improving operational efficiency.
- Supervised daily operations including guest services, reservations, and private events.
Operations & Food & Beverage Manager
LifeTime Fitness
10.2017 - 09.2023
- Led multi-department operations, including Food & Beverage, Aquatics, and Event Services.
- Grew revenue by 10% YoY by introducing new event programs, seasonal promotions, and guest experience initiatives.
- Oversaw budgeting, payroll, and P&L management for multiple business units.
- Coordinated large-scale events, ensuring seamless execution and luxury-level guest service.
Education
MBA - Management & Finance
Molloy College
Rockville Centre, NY12.2019
Bachelor of Science - Political Science and Government
Molloy College
Rockville Centre, NY05.2017
Skills
- High-Volume Restaurant & Event Venue Management
- P&L Oversight Forecasting Revenue Optimization
- Vendor Relations Cost Control Inventory Management
- Staff Recruitment, Training & Retention
- Community Engagement & Promotional Event Leadership
- Guest Experience Excellence Conflict Resolution
- Bilingual: English and Spanish
Certification
ServSafe Food Manager
Languages
English (Native)
Spanish (Fluent)
Timeline
General Manager
SERG Restaurant Group
09.2024 - Current
Assistant Food and Beverage Manager
The Bank Management LLC
03.2024 - 09.2024
Assistant General Manager
The Shed Restaurant and Bar
09.2023 - 12.2023
Operations & Food & Beverage Manager
LifeTime Fitness
10.2017 - 09.2023
Bachelor of Science - Political Science and Government
Molloy College
MBA - Management & Finance
Molloy College
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