Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
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Stephen Elnicki

Oglesby,IL

Summary

Dynamic and reliable professional with a clean driving record and extensive experience at Comcast, Xfinity. Proven ability in customer service and problem-solving, consistently enhancing client satisfaction. Skilled in GPS navigation and route planning, adept at fostering strong relationships while ensuring safety and efficiency in all operations.

Professional volunteer with strong organizational and communication skills, prepared to effectively support educational and extracurricular activities. Demonstrates collaborative mindset, fostering positive relationships with staff, parents, and students to achieve shared goals. Reliable and adaptable, skilled in managing multiple tasks and addressing evolving needs with calm and proactive approach. Known for problem-solving abilities, enthusiasm, and genuine passion for contributing to community.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Driver/Parent Volunteer

St Bede Abbey & Academy
03.2025 - Current
    • Followed all relevant traffic laws and safety regulations.
    • Utilized GPS and other navigation tools to plan routes and stay on schedule.
    • Achieved safe driving records by consistently following traffic rules and regulations.
    • Picked up students each day and safely got them to school.
    • shuttled kids to events, stores, appointments and sport events,worked with them on a daily basis.
    • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
    • Maintained professional and friendly demeanor uphold school reputation and principals.

Field Service Technician

Comcast, Xfinity
05.1997 - 11.2024
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Operated hand tools and power equipment according to company safety procedures.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
  • Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
  • Discussed and recommended service options with customers and explained costs involved.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Maintained company field response vehicle stocked with repair and replacement parts valued over $5,000.00
  • Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
  • Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
  • Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
  • Conducted detailed pre-installation assessments, ensuring environments were prepared for new equipment, thus minimizing installation time.
  • Fostered culture of continuous improvement among field service team, leading by example in seeking out and sharing knowledge on latest industry trends and techniques.
  • Reduced repeat service calls, meticulously performing quality checks after each repair.
  • Enhanced customer satisfaction by delivering prompt and accurate service solutions during field visits.
  • Resolved complex technical issues under tight deadlines, ensuring client systems were operational in time for critical business periods.
  • Improved operational efficiency, meticulously organizing tools and equipment for quick deployment to service calls.
  • Optimized route planning for service calls to maximize number of daily visits without compromising service quality.
  • Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
  • Fostered strong client relationships, becoming preferred technician for key accounts due to reliability and expertise.
  • Worked with diverse types of weather and ground conditions.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.

Equipment Operator

United States Naval Reserves
03.2001 - 09.2004
  • Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
  • Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
  • Ensured timely project completion with efficient execution of excavation, grading, and site preparation tasks.
  • Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
  • Optimized machine performance with regular cleaning, lubrication, and maintenance checks in accordance with manufacturer guidelines.
  • Met project demands consistently through careful and consistent operation of heavy equipment.
  • Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
  • Remove debris and leveled ground to prepare job sites for construction projects.
  • Demonstrated commitment to safety by consistently wearing appropriate personal protective equipment and following all established protocols.
  • Loaded and moved materials such as dirt and rocks based on specific job needs.

Fire Controlman 2nd Class

United States Navy, USN
04.1990 - 04.1997
  • Promoted unit efficiency by conducting training seminars to educate subordinate personnel on effective equipment maintenance and troubleshooting methods.
  • Promoted teamwork among crew members through effective delegation and clear communication in high-pressure environments.
  • Operated and maintained key combat equipment.
  • Identified and reported target positions to accurately calibrate weapons direction systems.
  • Maintained operational computer systems by inspecting, testing and aligning radar and synchro/servo equipment and associated networks.
  • Participated in the design of new fire control system installations, offering valuable insights based on practical experience to optimize safety and efficiency.
  • Maintained accurate inventory records for essential tools and equipment, ensuring optimal preparedness at all times.
  • Assisted in the development of standard operating procedures, resulting in more consistent performance across the team.
  • Collaborated effectively with other departments to coordinate responses during multi-disciplinary emergencies.
  • Provided critical support during search and rescue missions, utilizing in-depth knowledge of fire control systems to optimize response efforts.
  • Reduced equipment malfunctions through regular inspections and maintenance of fire control systems.
  • Improved communication among team members by conducting comprehensive training sessions on radio protocols.
  • Increased safety during operations with thorough risk assessments and contingency planning for various scenarios.
  • Championed a culture of safety awareness throughout the organization by sharing valuable insights from past experiences and lessons learned during incidents or drills.
  • Provided expert guidance on damage control measures during complex emergency situations, minimizing potential losses and disruptions to operations.
  • Conducted comprehensive evaluations of fire control system performance, recommending upgrades or replacements as necessary.
  • Actively participated in ongoing professional development opportunities to stay current with industry best practices and emerging technologies in fire control systems management.
  • Achieved rapid resolution of technical issues, utilizing extensive knowledge of electronic systems and troubleshooting techniques.
  • Facilitated successful fire drills to ensure crew readiness in the event of an emergency situation.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
  • Completed training to stay in peak physical fitness and handle challenging tasks.

Education

High School Diploma -

Pennsbury High School
Fairless Hills, PA
06.1987

Skills

  • Time management
  • Valid Driver's license
  • Clean driving record
  • Problem-solving
  • Passenger transportation
  • Relationship building
  • Verbal and written communication
  • Patience and tact
  • Self motivation
  • Interpersonal skills
  • Active listening
  • Reliability

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Certification

  • Certified alarm installer,Comcast/Xfinity - presently hold a Perc Card
  • loves helping kids grow and become resposible in religion, life and work.

Interests

  • Electronics and Circuit Building
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Gardening
  • Participate in tennis and golf, as recreational activities to maintain physical fitness
  • Embracing outdoor adventures such as camping and hiking
  • Outdoor Recreation
  • Hiking
  • Playing Sports
  • Camping
  • Running

Timeline

Driver/Parent Volunteer

St Bede Abbey & Academy
03.2025 - Current

Equipment Operator

United States Naval Reserves
03.2001 - 09.2004

Field Service Technician

Comcast, Xfinity
05.1997 - 11.2024

Fire Controlman 2nd Class

United States Navy, USN
04.1990 - 04.1997

High School Diploma -

Pennsbury High School

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Stephen Elnicki