Stephen Farno
Seattle,Washington
Summary
Experienced customer service professional with a proven history of working well with others and providing excellent support to both customers and employees. Skilled in communications, time management, multi-tasking, and attention to detail. Strong business professional currently pursuing a Associates in Business Administration and Management and Bachelors in Real Estate Development at University of Washington.
Motivated bartender and server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server and Bartender
The Grange
07.2022 - 09.2023
- Acquired Food Handlers Permit and MAST Class 12 Permit
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Operational Specialist
Convoy Inc
07.2019 - 01.2020
- Monitoring quality metrics of Convoys partner carriers and drivers
- Training carriers and drivers on how to use the product, improve their performance, and grow their businesses with Convoy
- Ensuring that shipments are executed according to customer specifications
- Tracking product use and product performance
- Working with our product and engineering team to make improvements that help us serve and delight our customers
- Troubleshoot and problem solve within tight deadlines
- Gain insight from shipment data to advise future decision making
- Streamlined operational processes by identifying inefficiencies and implementing targeted improvements.
- Enhanced communication within the team through regular meetings and progress updates, fostering a collaborative work environment.
- Developed strong relationships with cross-functional teams to ensure seamless coordination of projects and tasks.
Food Court Customer Service Representative
Costco Wholesale Corp
06.2018 - 07.2019
- Utilizes Point-of-Sale system to process transactions
- Addresses and resolves customer issues efficiently through providing excellent customer service
- Works collaboratively with a large team (colleagues and management) to ensure Food Court customer engagement by providing strategy on best customer service practices
- Proactively approaches and greets customers upon entrance and provides assistance whenever possible
- Participates in planning and stocking of product inventory, utilizing a meticulous attention to detail
- Assisted management in policy enforcement to employees when necessary
- Developed leadership skills in helping guide new employees in learning company policies and daily procedures
- Adheres to standard food-handling principles to ensure health and sanitation
- Was responsible for opening and closing out the register, which included counting and recording cash revenue
Front End Customer Service Representative
Costco Wholesale Corp
12.2018 - 01.2019
- Temporarily adopted an additional role to support the holiday season
- Actively listened and answered customer inquiries regarding products, services, or personal membership accounts
- Processed a high volume of cash and card payments efficiently and without error
- Was responsible for opening and closing out the register, which included counting and recording cash revenue
- Advertised Costco memberships to prospective customers, which required extensive product/service knowledge and confident demeanor
- Spatially planned work area through storage organization and furniture shifting, in order to maximize space and efficiency
Snowboard Instructor
Ski Masters Ski & Snowboard School, LLC
12.2016 - 02.2017
- Assessed form/execution of snowboarding fundamentals to provide feedback on how to improve
- Worked cross-functionally with several other coaches to coordinate teaching sessions and share ideas on teaching methodologies
- Coordinated weekly practice and game schedules in order to provide real-time feedback on performance
- Assisted in organizing groups based on skill level and improvement timeline
- Provided both an educational and fun environment to students, encouraging the use of sports and exercise as an outlet for stress
- Supported and answered student and parent inquires, utilizing strong customer service skills
- Boosted customer satisfaction by providing personalized guidance and support throughout the snowboarding sessions.
Education
Bachelor of Science With A Major in Real Estate - Real Estate Development
University of Washington
Seattle, WA06.2025
Associate of Business Administration -
Cascadia Community College
Bothell, WABusiness Administration And Management
Bellevue College
Bellevue, WAThe University of Montana
Missoula, MTHigh School Diploma -
Skyline High School
Sammamish, WA06.2017
Skills
- Time Management
- Business Administration
- Customer Service
- Communication
- Inventory Management
- Organization Skills
- Dependability
- Food & Beverage
- Food Safety
- Bartending and Serving
- Cashiering
- Customer Engagement
- Leadership
Certification
Food Handlers Permit
MAST Class 12 Permit
Timeline
Server and Bartender
The Grange
07.2022 - 09.2023
Operational Specialist
Convoy Inc
07.2019 - 01.2020
Front End Customer Service Representative
Costco Wholesale Corp
12.2018 - 01.2019
Food Court Customer Service Representative
Costco Wholesale Corp
06.2018 - 07.2019
Snowboard Instructor
Ski Masters Ski & Snowboard School, LLC
12.2016 - 02.2017
Bachelor of Science With A Major in Real Estate - Real Estate Development
University of Washington
Associate of Business Administration -
Cascadia Community College
Business Administration And Management
Bellevue College
The University of Montana
High School Diploma -
Skyline High School
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