Stephen Fetkowitz
West Palm Beach
Summary
Dedicated operations manager with a strong focus on problem-solving and effective communication. Proven ability to enhance customer satisfaction through efficient complaint resolution and adherence to service standards. I have extensive experience at the wholesale, retail and service levels of parts distribution.
Overview
48
48
years of professional experience
Work History
Associate
The Home Depot Inc
12.2006 - Current
- Working in the tool rental department. Renting and turning returned tools so that they are ready to rent out again, sometimes requiring repair. This position requires knowledge of the equipment and contract procedure, as well as interaction with customers.
Manager
AAA Appliance Service
03.1990 - Current
- Managed daily operations of appliance repair team.
- Coordinated inventory management for parts and supplies to support uninterrupted repair services.
- Resolved customer complaints with effective communication strategies.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Oversaw daily operations, upholding efficiency and quality standards in service delivery.
Corporate Purchasing Agent
Broward Factory Service
06.1988 - 03.1990
- Managed procurement of parts and equipment for service operations.
- Developed relationships with vendors for reliable supply chain support.
- Collaborated with service teams to understand material needs and specifications.
- Collaborated with other departments to ensure materials were purchased in a timely manner.
- Worked with operation managers to develop consistent service levels across locations.
Sales Clerk/Shipping and Receiving Clerk
Appliance Parts Center
09.1978 - 06.1988
- Processed sales transactions accurately using point-of-sale systems.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Assisted customers in locating appliance parts and accessories.
- Provided product knowledge to customers to enhance shopping experience.
- Greeted customers and responded to inquiries in a professional manner.
- Stocked shelves with merchandise ensuring adequate inventory levels were maintained.
- Put new merchandise on shelves and racks in attractive arrangements.
- Organized backroom stock areas as well as kept up with organization of front end display area.
Education
Associate of Arts - Business Management
Palm Beach State College
Lake Worth, FL06-1980
High School Diploma -
Ridgewood High School
Ridgewood, NJ06-1977
Skills
- Supply chain management
- Inventory management
- Vendor relations
- Customer service
- Problem solving
- Effective communication
References
References available upon request.
Timeline
Associate
The Home Depot Inc
12.2006 - Current
Manager
AAA Appliance Service
03.1990 - Current
Corporate Purchasing Agent
Broward Factory Service
06.1988 - 03.1990
Sales Clerk/Shipping and Receiving Clerk
Appliance Parts Center
09.1978 - 06.1988
Associate of Arts - Business Management
Palm Beach State College
High School Diploma -
Ridgewood High School