Summary
Overview
Work History
Education
Skills
Timeline
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Stephen Filliben

West Palm Beach,FL

Summary

Accomplished Senior Project Manager with a proven track record at Latite Roofing, adept in project planning and scope management. Excelled in fostering client relationships and mentoring teams, ensuring project success and quality control. Skilled in critical thinking and conflict resolution, consistently delivered projects by overcoming challenges creatively.

Overview

29
29
years of professional experience

Work History

Senior Project Manager

Latite Roofing
01.2018 - Current
  • Maintained schedules to meet key milestones at every project phase.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Mentored junior project managers and team members to enhance their skills and career growth.
  • Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
  • Monitored project progress, identified risks and implemented corrective measures to acquire success.
  • Partnered with project team members to identify and quickly address problems.
  • Delivered high-quality results by fostering a culture of accountability among team members and setting clear performance expectations.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Recruited and oversaw personnel to achieve performance and quality targets.

Customer Service Manager

Latite Roofing & Sheet Metal
11.1995 - 01.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Concord High School
Wilmington, DE
06-1976

Skills

  • Project planning
  • Scope management
  • Client relationship management
  • Project plan development
  • Training and mentoring
  • Quality control
  • Multi-project management
  • Technical monitoring

Timeline

Senior Project Manager

Latite Roofing
01.2018 - Current

Customer Service Manager

Latite Roofing & Sheet Metal
11.1995 - 01.2018

Concord High School

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Stephen Filliben