STEPHEN FINAFROCK
Arlington,VA
Summary
Dedicated and diligent transportation demand management (TDM) professional with over 15 years of experience overseeing scope development, directing staff supervision and program operations, and collaborating with accounting teams. Proven expertise in maintaining vendor relationships, developing operating budgets, implementing new policies and procedures, and conducting performance evaluations. Successfully built and motivated program teams to meet project goals, demonstrating leadership in systems implementation, program execution, and process improvement engagements. Collaborative leader dedicated to partnering with coworkers to promote an engaged and empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Commuter Operations Center Manager/Senior Program Analyst
Metropolitan Washington Council of Governments
10.2005 - 11.2023
- Staff lead on regional Ridematching Committee
- Planned, organized and facilitated public meetings
- Engaged with stakeholders and presented on TDM topics
- Program management of Commuter Connections Operations Center, the hub for regional TDM programs including Ridematching, Guaranteed Ride Home, 'Pool Rewards, incenTrip, Reach A Ride, SchoolPool and direct supervision of staff including program operations, task assignments, conduct performance reviews, and address personnel issues
- Expanded regional Guaranteed Ride Home program to include commuters working in Metropolitan Baltimore for 15% increase in rider participation
- Contractor management including scope of work development, provided guidance and direction on business logic and usability concerns, and monitored project budget
- Developed online ridematching software and coordinator training manual utilizing best practices, community input, usability studies, and conducted training sessions for stakeholders throughout region
- Coordinated 'Pool Rewards incentive program expansion to include vanpools, Small Systems and Urbanized Area Formula reporting to National Transit Database (NTD)
- Developed and implemented CarpoolNow, including scope of work, project management, and data analysis of public use
- MPO experience working with mixed funding sources: DC, MD, VA, FHWA, and FTA: purchase eligibility, securing proper expense documentation, budgeting public funds, and collaboration with accounting team for payments and invoices
- Documentation of programmatic processes and collecting data for evaluation through authoring Standard Operating Procedure binder and quarterly and annual Progress Reports for Commuter Connections
- Established performance metrics for new programs such as CarpoolNow, SchoolPool, and 'Pool Rewards and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
Education
Bachelor of Arts - History & Political Science
05.1999
Skills
- Stakeholder Support
- Technology
- Community Engagement
- Research
- MS Office Proficiency
- Higher Logic Communication Software
- American Eagle CMS
- Operations Management
- Staff Leadership
- Interdepartmental Collaboration
- American Eagle CMS
- Data Analysis
Certification
National Transit Database
- Urbanized Area Formula & Small Systems Reporting Federal Transit Administration July 2012 (renewed)
Languages
English
Native or Bilingual
Spanish
Professional Working
Additional Information
- Condominium Board member 2012 through 2023
- Condominium Board President 2014 through 2023
- Arlington Mill Civic Association 2014 through 2024
- Neighborhood Conservation Advisory Commission 2014 through 2024
Timeline
Commuter Operations Center Manager/Senior Program Analyst - Metropolitan Washington Council of Governments
10.2005 - 11.2023
Shippensburg University of Pennsylvania - Bachelor of Arts, History & Political Science
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