Stephen Fiore
West Sayville, NY,NY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
State Farm
05.2018 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Permit Coordinator
Delta Mechanical Inc
01.2013 - 05.2018
- Performed routine data entry or document management.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Created documents with applicant information and verified data against [Type] database information.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Customer Service Representative
AT&T
06.1994 - 06.2001
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
High School Diploma -
Deer Park High School
Deer Park, NYNo Degree -
University of New Haven
West Haven, CTNo Degree - Education & Math
Dowling College
Oakdale, NYSkills
- Customer Consulting
- Training Development Aptitude
- Policy and Procedure Adherence
- Product Organization
Timeline
Customer Service Representative
State Farm
05.2018 - 08.2023
Permit Coordinator
Delta Mechanical Inc
01.2013 - 05.2018
Customer Service Representative
AT&T
06.1994 - 06.2001
High School Diploma -
Deer Park High School
No Degree -
University of New Haven
No Degree - Education & Math
Dowling College
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