STEPHEN FLAHERTY
Kingston,MA
Summary
Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.
Experienced with technical troubleshooting and customer support in call center environments. Utilizes problem-solving skills to provide efficient solutions and enhance customer satisfaction. Track record of strong communication and technical proficiency, ensuring high-quality service delivery.
Overview
45
45
years of professional experience
Work History
Technical Call Center Specialist
Comcast
06.2014 - 04.2025
- Resolved technical issues for customers using advanced troubleshooting techniques and diagnostic tools.
- Educated clients on product features and services, enhancing user experience and customer satisfaction.
- Collaborated with cross-functional teams to streamline support processes and improve service delivery.
- Analyzed customer feedback to identify trends, informing enhancements to support strategies and training materials.
Sales
Pauls Tv
05.2010 - 04.2014
- Delivered excellent customer service by greeting and assisting each customer. Maintained friendly and professional customer interactions. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Store Manager
Tweeter Etc.
10.1991 - 12.2008
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Trained staff to deliver outstanding customer service. Worked closely with the district manager to formulate and build the store brand. Addressed customer inquiries and resolved complaints.
Sale
Lechmere
03.1985 - 10.1991
- Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Shared product knowledge with customers while making personal recommendations.
Teller
South Boston Savings Bank
04.1983 - 03.1985
Teller
Merchants Co-Op Bank
06.1980 - 06.1983
Education
High School Diploma -
Milton High School
Milton, MABanking and Mortgages
American Institute of Banking
Boston, MABusiness Management
U-Mass Boston
Milton, MA, USSkills
- Retail inventory management
- Accurate cash handling
- Store operations
- Sales professional
- Commission sales
- Reliable
- Inventory control procedures
- Employee scheduling
- Customer-oriented
- Relationship selling
- Team-oriented
- Excellent communication skills
- Networks
- Advanced troubleshooting
- Call handling efficiency
- Customer service
- Active listening
Timeline
Technical Call Center Specialist
Comcast
06.2014 - 04.2025
Sales
Pauls Tv
05.2010 - 04.2014
Store Manager
Tweeter Etc.
10.1991 - 12.2008
Sale
Lechmere
03.1985 - 10.1991
Teller
South Boston Savings Bank
04.1983 - 03.1985
Teller
Merchants Co-Op Bank
06.1980 - 06.1983
Banking and Mortgages
American Institute of Banking
Business Management
U-Mass Boston
High School Diploma -
Milton High School