Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephen Fleming

Milwaukee

Summary

Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.

Overview

29
29
years of professional experience

Work History

Branch Manager

ServiceMaster KRS
04.2024 - Current
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Maintained friendly and professional customer interactions.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.

Field Adjuster

State Farm
04.2022 - 04.2024
  • Minimized fraudulent claims by meticulously reviewing case details, identifying discrepancies, and reporting findings as necessary.
  • Made recommendations to manager on damages exceeding adjuster's authority.
  • Mentored new hires within the department, helping them acclimate quickly to their roles as field adjusters while ensuring adherence to established protocols.
  • Maintained accurate claim records by diligently updating case files with any new information or documentation obtained throughout the investigation process.

Owner

ServiceMaster of Central IL
08.2001 - 12.2022
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Marine Corps

Marine Corps
06.1996 - 06.2000
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

WRT, ASD, AMRT, CDS, FSRT, OCT

IICRC
IICRC

Skills

  • Industry experience for 24 years Owned and ran ServiceMaster of Central Illinois for 10 years and am very familiar with the complexities in running a disaster restoration business Have traveled for catastrophe weather events requiring high level of logistical hurdles Team oriented and driven to brings those around me to produce at the highest level

Timeline

Branch Manager

ServiceMaster KRS
04.2024 - Current

Field Adjuster

State Farm
04.2022 - 04.2024

Owner

ServiceMaster of Central IL
08.2001 - 12.2022

Marine Corps

Marine Corps
06.1996 - 06.2000

WRT, ASD, AMRT, CDS, FSRT, OCT

IICRC

Similar Profiles

CREATE PROFILE
Stephen Fleming