License
Stephen Fletcher
Indpls,IN
Summary
Seasoned Small Business Owner with 29 years of experience in operations management, business strategy and financial management. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities. Highly motivated professional that skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales tasks. Comfortable working independently as manager and leader and as collaborative team member. Exercises decisive judgment to meet and exceed company goals.
Overview
28
28
1
1
Certification
1
1
License
Work History
Founder and Owner
Priority Underground Services, LLC
Indianapolis, IN
03.1996 - 02.2024
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Collaborated with other owners on joint ventures and shared resources.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Developed policies and procedures for the organization.
- Provided direction and guidance to employees.
- Monitored performance of personnel against goals set forth by the company.
- Conducted performance reviews for employees on a regular basis.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Led startup and creation of operational procedures and workflow planning.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Executed performance reviews to encourage improved productivity for team members.
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Interviewed, trained and supervised employees.
- Resolved issues quickly through meticulous research and quick decision-making.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
Education
Certificate of Completion - Construction And Electronics
Ben Davis Vocational School
Indianapolis, IN06-1989
Skills
- Operations Management
- Staff Management
- Business Administration
- Financial Management
- Organizational Structuring
- Customer Acquisition
- Strategic Planning
- Consulting
- Contract Management
- Project Management
- Contract Negotiation
- Policies and Procedures Development
- Legal Compliance
- Business Development
- Recruitment and Hiring
- Human Resources
- Partnership Building
- Negotiation
- Client Engagement
- Performance Assessments
- Team Leadership
- Start-Up Operations
- Strategic Thinking
- Entrepreneurial and Innovative
- Industry Expertise
- Financial Administration
- Revenue Generation
Affiliations
Active golfer and enjoy boating, motorcycle riding and spending time with family
Certification
General Contractors License
Certificate to inspect water taps
Certified Back Flow Tester
Additional Skills or Abilities
Expert in Underground Boring, Water & Sewer installation and emergency repair, Work with engineers to comply to all state, county and city regulations, File for permits and other legal documents, do all sales and quotes/ bids. Able to read blueprints. Provide hydro-vac services, dump truck services, demolitions, excavation, video of all repairs and installations, backfilling, concrete and work with the local utility companies. Install all utilities, fiber and communications.
Timeline
Founder and Owner
Priority Underground Services, LLC
03.1996 - 02.2024
Certificate of Completion - Construction And Electronics
Ben Davis Vocational School