Stephen Flores
LOS ANGELES,CALIFORNIA
Summary
Highly motivated, patient-focused and flexible EMT with strong judgment and discernment ready to learn from a collaborative team and work in a high pressure medical environment. Motivated professional with history of remaining calm under pressure. NREMT Certified and AHA CPR certified.
Overview
11
11
years of professional experience
Work History
AMR Ride Along Shifts
AMR
North Hollywood
03.2024 - 03.2024
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Provided emotional support to patients and their families during medical emergencies.
- Assessed scene upon arrival for possible hazards or dangerous situations.
Real Estate Loan Processor II
First Entertainment Credit Union
Hollywood
10.2022 - 11.2023
- Built relationships with members and provided education on the mortgage loan process.
- Processed and sustained a minimum of 35 mortgage loans with a greater than 90% funding rate and a turn around time of 30 days or less under strict time sensitive timeframes.
- Responsible for exceeding this amount when volume increased
- Conducted daily interviews in place of a loan officer when needed to evaluate options and offer products that best meet the member's needs
Real Estate Loan Processor I
First Entertainment Credit Union
Hollywood
03.2021 - 10.2022
- Reviewed loan applications and assisted home buyers seeking mortgage loans
- Assisted home buyers with gathering the proper documentation for loan approval
- Ordered credit reports, title reports and appraisals
- Reviewed credit reports, debt to income and combined loan to value ratios to analyze risk and determine eligibility
- Ensured the privacy and security of member's files every step of the way
- Communicated with attorneys, county clerks, title companies and appraisal companies to ensure a smooth and accurate process
- Made recommendations for approvals, counter offers and denials as needed
- Processed hundreds of loan applications in a timely and effective manner.
Financial Service Representative Contact Center
First Entertainment Credit Union
Hollywood
02.2020 - 03.2021
- Performed monetary and file maintenance transactions, such as account recorded changes, transactions associated with new deposit accounts, loan transactions, and wire requests
- Resolved member issues and concerns, including fraud prevention and operations-related items, in a timely and effective manner, including those related to digital services
- Met monthly production goals and maintained high survey ratings
- Ensured compliance with all credit union policies and procedures, including those related to online banking and other digital services
- Built relationships with members and identified opportunities to refer credit union products and services.
Member Service Officer II / Vault Custodian
First Entertainment Credit Union
Santa Clarita
07.2016 - 02.2020
- Performed teller duties such as deposits, withdrawals, transfers, loan payments, and processed cashier checks
- Served as a centrical asset to the funding of member's consumer loans by following up on new and pending consumer loan applications
- Acted as the outbound calling spokesperson for new promotional and pre-approval campaigns
- Exceeded monthly production goals
- Provided excellent member service obtained high survey ratings
- Opened and closed various accounts such as money markets, term certificates, checking, and savings accounts
- Responsible for daily balancing of branch vault along with shipping out and receiving cash to ensure branch met required cash limits.
Customer Service Representative/Store Cashier
Dillard's
Palmdale
07.2014 - 02.2018
- Assisted customers with store and product complaints
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
- Performed store opening and closing duties, including counting cash drawers
- Calculated store total to be deposited to bank and prepared deposit.
Courtesy Clerk
Vallarta Supermarket
Lancaster
07.2013 - 07.2014
- Provided prompt, friendly, and knowledgeable customer service
- Assisted cashiers by bagging and preventing back up at registers
- Maintained cleanliness throughout the store.
Education
EMT Certification -
UCLA Center For Pre-hospital Care
03-2024
NREMT Certification
03-2024
Notary Certification -
CA Notary Certification
08.2022
California Real Estate Salesperson License -
CA Realty Training
02.2021
General Coursework -
College of the Canyons
High School Diploma -
Quartz Hill High School
Skills
- Patient Care Skills
- Risk Analysis Skills
- Strong Organizational Skills
- Strong Multi tasking Skills
- Analytical Skills
- Compassionate
- Human Empathy
- Active listening skills
- Advanced mathematical skills
Timeline
AMR Ride Along Shifts
AMR
03.2024 - 03.2024
Real Estate Loan Processor II
First Entertainment Credit Union
10.2022 - 11.2023
Real Estate Loan Processor I
First Entertainment Credit Union
03.2021 - 10.2022
Financial Service Representative Contact Center
First Entertainment Credit Union
02.2020 - 03.2021
Member Service Officer II / Vault Custodian
First Entertainment Credit Union
07.2016 - 02.2020
Customer Service Representative/Store Cashier
Dillard's
07.2014 - 02.2018
Courtesy Clerk
Vallarta Supermarket
07.2013 - 07.2014
EMT Certification -
UCLA Center For Pre-hospital Care
NREMT Certification
Notary Certification -
CA Notary Certification
California Real Estate Salesperson License -
CA Realty Training
General Coursework -
College of the Canyons
High School Diploma -
Quartz Hill High School
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