Stephen Fortenberry

• Developed and executed creative strategies, including visual media, branding, and multimedia content, to enhance audience engagement
• Managed and trained cross-functional teams in content creation, public performance, and production, ensuring high-quality execution
• Implemented efficient scheduling processes and workflows to improve team coordination and project timelines
• Utilized video production and digital media to create engaging presentations and marketing materials

• Designed and facilitated training programs to develop staff and volunteers, enhancing team performance and efficiency
• Led event planning initiatives, coordinating logistics, content, and production for large-scale gatherings
• Managed multimedia content, including video production and social media engagement, to increase audience reach
• Collaborated with leadership teams to develop and implement strategic initiatives for community engagement

• Oversaw scheduling, budgeting, and operational planning for organizational events and weekly programs
• Recruited, trained, and managed a team, focusing on professional development and performance optimization
• Implemented new processes for improving team productivity and streamlining workflow operations
• Developed and managed multimedia content, ensuring alignment with organizational goals

• Supervised staff, delegated tasks, and optimized workflows to ensure operational efficiency
• Trained employees in customer service best practices, increasing customer satisfaction scores
• Managed daily business operations, including cash handling, inventory management, and quality control

• Provided exceptional customer service by resolving issues and ensuring positive guest experiences
• Managed high-traffic service areas, optimizing workflows to reduce wait times and improve efficiency
• Developed strong interpersonal skills, engaging with customers to promote loyalty and retention

• Managed audio-visual support for multiple weekly events, ensuring seamless production quality.

• Coordinated special event media, including video content, lighting design, and presentation content.

• Developed and implemented content to enhance engagement and outreach.

• Recruited and trained team members in audio-visual production, improving overall service execution.