Stephen Frost
Carbondale,CO
Summary
With a proven track record at Uhaul Moving And Storage, I excel in relationship building and rental inventory management, enhancing customer satisfaction and retention. My expertise in handling complex rental transactions and commitment to safety compliance have significantly contributed to operational excellence, achieving a notable increase in customer base.
Overview
7
7
years of professional experience
Work History
Rental Sales Agent
Uhaul Moving And Storage
10.2024 - Current
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Implemented rental asset processes and cleanliness standards.
- Placed sales calls and handled sales for incoming customer calls.
- Placed sales calls and handled sales for incoming customer calls.
- Complied with governmental and other regulatory agencies by following policies and documenting transactions.
- Complied with governmental and other regulatory agencies by following policies and documenting transactions.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
Laborer
Mountain Temp Services, LLC
01.2024 - Current
- Performed general housekeeping and cleaning tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Managed safe and efficient use of tools and equipment on construction sites.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Helped with door and window installations.
- Helped with door and window installations.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Followed instructions and safety protocols while operating machinery and equipment.
- Followed instructions and safety protocols while operating machinery and equipment.
- Provided labor support to carpenters, masons and other skilled trades.
- Provided labor support to carpenters, masons and other skilled trades.
- Used variety of hand and power tools to complete tasks.
- Used variety of hand and power tools to complete tasks.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Cleaned and maintained tools, equipment and worksites.
- Cleaned and maintained tools, equipment and worksites.
- Mixed and poured concrete for variety of projects.
- Mixed and poured concrete for variety of projects.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Followed instructions and safety protocols to prevent accidents and injuries.
Crew Member
Natural Grocers
03.2018 - 01.2024
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Stocked shelves to organize aisles in assigned department.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked front counter, drive-thru and other areas.
- Worked front counter, drive-thru and other areas.
- Prepared products following restaurant, health, and safety standards and procedures.
- Prepared products following restaurant, health, and safety standards and procedures.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Operated cash register to ring up final bill and process various forms of payment.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted other team members to achieve goals.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Became familiar with products to answer questions and make suggestions.
- Collaborated with team members to complete orders.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Accurately operated cash register to process customer payments.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Documented customer orders and conveyed special requests to kitchen staff.
- Documented customer orders and conveyed special requests to kitchen staff.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
High School Diploma -
Dandero High School
Royal Oak, MI05-1993
Skills
- Maintenance management
- Fault monitoring
- Reservations
- Rental transaction
- Contract management
- Rental document management
- Cancellations
- Rental agreement
- Rental reservations
- Financial transactions
- Rental inventory management
- Relationship building
- Payment processing
- Safety compliance
- Schedule management
- Cash handling
- Customer retention
- Order processing
- Equipment inspections
- Damage assessment
Timeline
Rental Sales Agent
Uhaul Moving And Storage
10.2024 - Current
Laborer
Mountain Temp Services, LLC
01.2024 - Current
Crew Member
Natural Grocers
03.2018 - 01.2024
High School Diploma -
Dandero High School
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