Summary
Overview
Work History
Education
Skills
Timeline
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Stephen Gaines

Buckatunna,MS

Summary

Driven by a goal-oriented approach, I enhanced team productivity and efficiency at Howard Industries through expert staff management and innovative process improvements. Leveraging skills in complex problem-solving and employee motivation, I significantly improved operational workflows and customer satisfaction, demonstrating a strong ability to meet and exceed employer expectations. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

27
27
years of professional experience

Work History

Supervisor

Howard Industries
01.2020 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Clean up Crew

Hoods Industries
07.2019 - 01.2020
  • Increased overall efficiency within the cleanup crew by proactively identifying areas requiring improvement or adjustments to current methods used in task execution.
  • Enhanced cleanliness of assigned areas through thorough sweeping, mopping, scrubbing, and sanitizing tasks.
  • Contributed to an organized workspace by arranging essential tools and supplies for efficient use by team members.
  • Fostered positive working relationships with colleagues through clear communication and support during challenging assignments.
  • Consistently met deadlines for completion of assigned tasks while maintaining high-quality results that exceeded expectations.
  • Streamlined workflow processes within the cleanup crew by assisting in the development of an effective task delegation system.
  • Proactively reported any safety hazards or needed maintenance to supervisors, ensuring a safe and well-maintained work environment.
  • Promoted a healthy work atmosphere by effectively addressing spills, stains, and other messes that required immediate attention.
  • Improved workplace safety by consistently adhering to proper cleaning protocols and utilizing appropriate personal protective equipment.
  • Exemplified strong problem-solving skills by identifying and addressing potential issues before they became larger concerns, resulting in a consistently clean and functional workspace.
  • Supported supervisors in inventory management tasks, including ordering necessary cleaning supplies and equipment as needed.

Crew Leader

Howard’s Industry
02.1997 - 07.2019
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Trained employees in time management and proper ways to complete job duties.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.

Education

High School Diploma -

Wayne County High School
Waynesboro, MS
05.1993

Skills

Training and mentoring

Goal-Oriented

Staff Management

Employee Motivation

Inventory Control

Complex Problem-Solving

Staff Discipline

Processes and procedures

Process Monitoring and Improvement

Policy Enforcement

Expectation setting

Timeline

Supervisor

Howard Industries
01.2020 - Current

Clean up Crew

Hoods Industries
07.2019 - 01.2020

Crew Leader

Howard’s Industry
02.1997 - 07.2019

High School Diploma -

Wayne County High School

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Stephen Gaines