STEPHEN GARCIA
TORRANCE,CA
Summary
SEEKING POSITION IN THE BANKING SERVICES AND FINANCIAL INDUSTRY
Diligent with strong background in managing and enhancing onboarding processes. Expertise in creating seamless onboarding experiences that foster team integration and organizational understanding. Proven ability to utilize communication and organizational skills to ensure new clients are well trained
Overview
24
24
years of professional experience
Work History
Senior Onboarding Specialist
AMERICAN BUSINESS BANK
Los Angeles, CA
01.2022 - Current
- Developed onboarding programs to enhance employee engagement and retention.
- Facilitated new hire orientation sessions, ensuring seamless integration into company culture.
- Collaborated with HR to streamline onboarding processes, reducing time-to-productivity for new employees.
- Designed training materials that improved knowledge retention among new hires effectively.
TREASURY SERVICES SPECIALIST
PACIFIC WESTERN BANK
GARDENA, CA
12.2013 - Current
TELEPHONE CUSTOMER SERVICE, ASSIST CLIENTS WITH TROUBLESHOOTING ON BANK SOFTWARE SYSTEMS
BRANCH SERVICES REPRESENTATIVE
MALAGA BANK FSB
TORRANCE , CA
03.2011 - 12.2013
PROCESSING OF CHECK RETURNS, ACH RETURNS, FRAUD PREVENTION
LEAD TELLER
WELLS FARGO BANK
TORRANCE, CA
04.2003 - 04.2010
SUPERVISION ON TELLERS, HANDLING OF COMPLEX TRANSACTIONS, TELLER TRAINING ON BANK SYSTEMS
COURTESY CLERK
VONS
TORRANCE, CA
06.2002 - 04.2003
FRONT END MAINTENANCE AND GROCERY BAGGING
Education
High School Diploma -
PHINEAS BANNING HIGH SCHOOL
WILMINGTON, CA06.2002
Skills
- Excellent customer service
- Excellent communication skills
- Cross-functional coordination
- New client onboarding
- Training and mentoring
- Strategic planning
- Very knowledge with FIS Banking Systems
- Very knowledge with ACH origination systems
Timeline
Senior Onboarding Specialist
AMERICAN BUSINESS BANK
01.2022 - Current
TREASURY SERVICES SPECIALIST
PACIFIC WESTERN BANK
12.2013 - Current
BRANCH SERVICES REPRESENTATIVE
MALAGA BANK FSB
03.2011 - 12.2013
LEAD TELLER
WELLS FARGO BANK
04.2003 - 04.2010
COURTESY CLERK
VONS
06.2002 - 04.2003
High School Diploma -
PHINEAS BANNING HIGH SCHOOL