Stephen Garza
Community Manager
Pasadena,CA
Summary
Results-driven professional with a strong background in multifamily operational management and marketing strategies. Enhances resident engagement and drives financial performance through disciplined budgeting and innovative leasing initiatives. Leverages expertise in Entrata and pricing systems to facilitate effective decision-making and team leadership.
Overview
9
9
years of professional experience
Work History
Community Manager
Hines Living
Pasadena
03.2025 - Current
- Champion the resident experience, ensuring service delivery, communication, and engagement consistently exceed Hines Living brand expectations.
- Lead daily operations of the community in alignment with Hines Living’s standards of excellence, service, and long-term asset stewardship.
- Drive financial performance through disciplined budgeting, rent growth strategies, expense control, and delinquency management to maximize NOI.
- Build, mentor, and lead a high-performing onsite team through transparent leadership, accountability, and ongoing professional development.
- Oversaw leasing, renewals, and marketing initiatives to sustain occupancy and support revenue growth while protecting asset value.
- Managed vendor partnerships, capital improvement projects, and preventative maintenance to enhance quality and control costs.
- Acted as primary liaison between ownership, residents, vendors, and corporate partners while representing Hines Living with professionalism and integrity.
- Utilize Entrata, Yardi, and operational reporting tools to deliver accurate insights and data-driven decision-making.
Assistant Community Manager
Hines Living - Diridon West
San Jose
01.2024 - Current
- Coordinated community events for residents, fostering engagement and community spirit.
- Managed daily activities of leasing consultants, enhancing operational efficiency.
- Increased revenue by implementing effective financial strategies.
- Developed relationships with locators, businesses, and vendors to support community growth.
- Coordinate the entire renewal pipeline encompassing offers, documentation preparation, and finalization.
- Performed comprehensive audits on various rental assets, documentation, and billing schedules.
- Oversaw contractors for various capital enhancement projects.
- Ensured accurate processing of tenant payments.
- Delivered comprehensive Monday report efficiently.
Assistant Community Manager
Hines Living - MacArthur Commons
Oakland
04.2023 - 01.2024
- Led onsite team with proactive strategies, enhancing team collaboration and resident satisfaction.
- Assisted Community Manager with daily operations to ensure smooth functioning.
- Responded promptly to inquiries from residents and prospects.
- Maintained precise financial records to ensure transparency in organizational expenditures.
Assistant Community Manager
Hines Living - Aris Market Square
Houston
02.2022 - 04.2023
Assistant Community Manager
Hines Living - Venue Museum District (Sold)
Houston
09.2021 - 02.2022
Leasing Manager
TDC - Millennium Santa Monica
Santa Monica
05.2021 - 09.2021
- Directed leasing consultants to align their performance with core company values.
- Assisted in promotional campaigns that elevated community profile and increased occupancy.
- Mentored and supported newcomers through training on various duties including file management and leasing.
- Showed best practices to colleagues, enhancing daily operations.
Leasing Professional
TDC - Millennium High Street (Sold)
Houston
06.2020 - 06.2021
- Comprehend and articulate all sections of the TAA Lease Agreement with clarity.
- Tracked guest cards, digital prospects, and resident queries to enhance customer engagement.
- Followed up on renewal notices with tenants to facilitate lease renewals.
- Utilized various marketing channels to promote the property.
- Coordinated with associates to ensure timely completion of daily responsibilities.
Assistant Community Manager
TDC - The Infinity Triangle (Sold)
Austin
05.2017 - 06.2020
- Managed outstanding balances, achieving zero delinquency over extended period.
- Coordinated creation and implementation of community outreach programs to enhance resident engagement.
- Streamlined account closing process to ensure timely and accurate resolution of tasks.
Leasing Manager
TDC - Millennium Rainey St. (Sold) -
Austin
04.2018 - 05.2019
- Designed marketing strategies that effectively increased occupancy levels.
- Executed promotional activities, including open houses and special events, to attract new renters.
- Coordinated move-in and move-out procedures, ensuring thorough inspections and timely cleaning services.
Education
High School Diploma -
ANGLETON HIGH SCHOOL
Angleton, TX01-2010
Skills
- Property management
- Lease-up experience
- Operational management
- YieldStar Pricing
- Lead2Lease
- Marketing
- Social media management
- Technology proficiency
- Knowledgeable in Entrata, Yardi, and Onesite
- Problem-solving
- Event planning
- Community engagement
- Resident relations
- Hospitality and accommodation
References
References available upon request.
Work Preference
Salary Range
$85000/yr - $130000/yrTimeline
Community Manager
Hines Living
03.2025 - Current
Assistant Community Manager
Hines Living - Diridon West
01.2024 - Current
Assistant Community Manager
Hines Living - MacArthur Commons
04.2023 - 01.2024
Assistant Community Manager
Hines Living - Aris Market Square
02.2022 - 04.2023
Assistant Community Manager
Hines Living - Venue Museum District (Sold)
09.2021 - 02.2022
Leasing Manager
TDC - Millennium Santa Monica
05.2021 - 09.2021
Leasing Professional
TDC - Millennium High Street (Sold)
06.2020 - 06.2021
Leasing Manager
TDC - Millennium Rainey St. (Sold) -
04.2018 - 05.2019
Assistant Community Manager
TDC - The Infinity Triangle (Sold)
05.2017 - 06.2020
High School Diploma -
ANGLETON HIGH SCHOOL