Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Accomplishments
Software
Quote
Timeline
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Stephen  George
Open To Work

Stephen George

IT Support Specialist
Grandville,MI

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Summary

Dynamic IT Field Support Technician with a proven track record at Corewell Health, excelling in system troubleshooting and customer support. Enhanced operational efficiency by training junior staff and resolving technical issues swiftly, resulting in increased client satisfaction. Skilled in hardware installation and committed to delivering exceptional service in fast-paced environments.

IT professional with comprehensive background in providing technical support and troubleshooting. Proven track record of resolving IT-related issues efficiently and adapting to rapidly changing environments. Known for fostering team collaboration and delivering reliable results. Skilled in hardware diagnostics, software installations, and network configurations.

Experienced with providing technical support in diverse environments. Utilizes strong problem-solving skills to address hardware and software issues effectively. Knowledge of system maintenance and customer service ensures smooth and efficient operations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT Field Support Technician

Corewell Health
10.2025 - Current

Responsible for the deployment and prepping of computers.

  • Experienced in imaging computers for enterprise use.
  • Managed the unloading and handling of incoming freight
  • Handled Inventory for different floors of the entire hospital
  • Trained 5 junior staff members to maximize team efficiency
  • Troubleshot hardware and software issues to ensure optimal system performance.
  • Provided on-site technical support for end-users, resolving inquiries efficiently.
  • Installed and configured operating systems and applications per company standards.
  • Assisted in maintaining inventory of IT equipment and supplies, ensuring availability.
  • Enhanced customer satisfaction by providing timely and efficient technical support for various IT-related problems.
  • Provided a high level of customer service by consistently resolving technical issues within established timeframes, resulting in positive feedback and increased client loyalty.
  • Collaborated with team members to develop and implement IT infrastructure upgrades, ensuring optimal functionality.

Dietary Aide

Rest Haven Homes
12.2024 - Current
  • Supported dietary needs by accurately recording food preferences and restrictions.
  • Collaborated with nutrition staff to deliver exceptional patient meal service.
  • Monitored inventory levels, reporting shortages to ensure continuous supply availability.
  • Trained new staff on food safety protocols and operational procedures.
  • Participated in quality improvement initiatives to enhance meal presentation and satisfaction.
  • Ensuring the Safety & Care of the Residents
  • Maintaining a Fun Environment for the residents in the dining room
  • Adapted quickly to changing dietary requirements, ensuring timely adjustments in service delivery.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Maintained cleanliness and sanitation of kitchen areas and dining spaces.

Bank Teller

Lake Michigan Credit Union
05.2023 - 07.2024
  • Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
  • Maintained up-to-date knowledge of bank products to provide informed recommendations to customers.
  • Assisted customers with account inquiries, resolving issues swiftly and enhancing customer satisfaction.
  • Collaborated with team members to streamline cash handling processes, improving workflow efficiency.
  • Conducted routine audits of cash drawers, ensuring accuracy in financial reporting and accountability.
  • Monitored transactions for suspicious activity, contributing to the bank's fraud prevention efforts.
  • Implemented process improvements that reduced transaction times and enhanced overall service delivery quality.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.

Student Employee Help Desk

Grand Rapids Community College
09.2021 - 12.2021


  • Replacing, upgrading, and imaging computers in a Windows 10 Environment
  • Performing warranty calls and hardware replacements with memory, hard drives, graphics cards, etc.
  • Completing tickets independently in a efficient and friendly customer service manner
  • Team player and always willing to learn in addition to ask questions


Sales Floor Team Member

Menards
08.2020 - 07.2021
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Maintained organized sales floor, ensuring product visibility and accessibility.
  • Processed transactions efficiently, contributing to daily sales objectives.
  • Collaborated with team members to manage inventory levels and restock merchandise.
  • Provided product knowledge and recommendations, increasing customer satisfaction rates.
  • Addressed customer inquiries and resolved issues promptly to build loyalty.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Education

High School Diploma -

Homeschooled
Grandville
05-2021

Skills

  • System Troubleshooting
  • Hardware Installation
  • Software Configuration
  • Network Diagnostics
  • Customer Support
  • Technical Documentation
  • Remote Assistance
  • Data Backup and Recovery

Certification

  • ServiceNow System Administrator Beginners Course
  • Customer Relationship Management Overview
  • Complete Google Workspace (G Suite), Beginner - Advanced
  • Foundations: Data, Data, Everywhere
  • Ask Questions to Make Data-Driven Decisions


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Counseled campers at Greenwood Hills at the annual Boys Camp.

Software

ServiceNow

Windows 10/11

Office

Quote

"Love never fails; character never quits; and with patience and persistence; dreams do come true."
Pete Maravich

Timeline

IT Field Support Technician

Corewell Health
10.2025 - Current

Dietary Aide

Rest Haven Homes
12.2024 - Current

Bank Teller

Lake Michigan Credit Union
05.2023 - 07.2024

Student Employee Help Desk

Grand Rapids Community College
09.2021 - 12.2021

Sales Floor Team Member

Menards
08.2020 - 07.2021

High School Diploma -

Homeschooled