STEPHEN GIANGO
Breckenridge
Summary
Friendly, professional, and highly motivated individual with 8 years of experience in the food service industry. Seeking a server position at TEE ONE RESTAURANT where I can leverage my excellent communication skills, strong work ethic, and passion for providing exceptional customer service to create a welcoming dining experience.
Overview
8
8
years of professional experience
Work History
Server/Bartender
Bangkok Happy Bowl Thai Bistro and Sushi
11.2021 - 10.2024
- Greet and seat customers in a friendly and professional manner, ensuring a positive first impression
- Take food and beverage orders, relay them to the kitchen and bar, and ensure timely delivery of orders to tables
- Provide customers with accurate menu descriptions, suggest food and drink pairings, and accommodate special dietary needs
- Process payments using POS system and handle cash and credit card transactions
- Prepare and serve alcoholic and non-alcoholic beverages according to recipes and guest preferences
- Maintain an organized bar area, manage inventory, and verify customer IDs to ensure compliance with alcohol laws
- Upsell drinks and promote daily specials to enhance revenue
- Maintain a clean, organized, and well-stocked dining area to ensure customer satisfaction
- Handle customer inquiries, complaints, and concerns efficiently to maintain a high level of service
- Train and mentor new servers on restaurant procedures and customer service best practices
Server
Pho on Main
06.2019 - 01.2022
- Ensured customer satisfaction through friendly, attentive service, contributing to a15% increase in repeat business
- Managed multiple tables in a high-volume setting, while maintaining accuracy in orders and delivery times
- Upsold appetizers, desserts, and beverages to enhance the customer dining experience and increase revenue
- Assisted in setting up and breaking down the restaurant before and after shifts
- Collaborated with kitchen and bar staff to ensure smooth operations during busy periods
Server/In-room dining/banquet server
The Little America Hotel
12.2016 - 05.2019
- Server: Provide exceptional customer service in a fast-paced restaurant environment, taking orders, serving food and beverages, and ensuring a high level of guest satisfaction
- In-Room Dining: Deliver meals to guest rooms promptly, ensuring proper presentation and adherence to guest preferences and special requests
- Banquet Server: Set up, serve, and break down banquet events, ensuring seamless service during large gatherings or special events, while maintaining professionalism and attention to detail
Education
Bachelor’s Degree - Hotel and Restaurant Management
Mindanao State University-Philippines
03.2016
Skills
- Exceptional customer service and communication skills
- Strong multitasking abilities in fast-paced environments
- Knowledge of menu items, food allergies, and special dietary requirements
- Ability to work efficiently both independently and in a team setting
- Cash handling and point-of-sale (POS) system expertise
- Ability to remain calm and organized under pressure
- Excellent time management and attention to detail
- Strong interpersonal skills and a friendly, professional demeanor
- Ability to upsell and recommend menu items
Timeline
Server/Bartender
Bangkok Happy Bowl Thai Bistro and Sushi
11.2021 - 10.2024
Server
Pho on Main
06.2019 - 01.2022
Server/In-room dining/banquet server
The Little America Hotel
12.2016 - 05.2019
Bachelor’s Degree - Hotel and Restaurant Management
Mindanao State University-Philippines
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