Live music
Stephen Gilligan
Front End Manager
Fort Collins,CO
Summary
Knowledgeable Front End Manager enthusiastic about building high-performance teams. 2 Years or retail floor and leadership experience. Self-motivated individual who brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. Properly delegates team members to be as efficient as possible while tasking to push them out of their comfort zone, making them more prepared for any situations in and out of work. Arrives with an eagerness to help anyone who may need it while still upkeeping managerial responsibilities in a timely and orderly fashion.
Overview
6
6
years of professional experience
Work History
Front End Manager
Sprouts Farmers Market
12.2021 - Current
- Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
- Accurately count each register at the start and end of each shift/day.
- Close post office registers every night along with stores daily final deposit.
- Count, print and proofread reports on each drawer up to twice a day.
- Streamlined communication processes among team members, resulting in improved information flow across departments during peak hours or special events.
- Collaborated with other department managers to develop cross-functional initiatives, fostering a cohesive store environment.
- Ensured accurate inventory management with routine audits, leading to improved stock availability for customers.
- Implemented successful training programs for new hires, resulting in faster onboarding and increased retention rates.
- Offer quick solutions to any and all sorts of problems that arose, having employees deal with the task or myself.
Shift Supervisor
SPENGA
03.2021 - 09.2021
- Maintained accurate records of client interactions, ensuring proper follow-up and resolution of issues.
- Delegated staff various tasks to ensure facility was operating properly for minimal safety risk and cleaned to CDC standards.
- Assisted in the development of marketing materials to promote company products and increase brand awareness among target audiences.
- Facilitated successful contract negotiations by effectively communicating company offerings and value propositions.
- Daily team huddles discussing on what is to be expected of them for them.
- Established strong rapport with clients through proactive communication efforts.
- Trained new team members on company policies, procedures, and best practices for excellent customer service delivery.
- Managed multiple member accounts on different software's
- 150 unique memberships sold
- Event coordinator and lesion
Front End Assistant/Member Service Representative
Costco
11.2020 - 01.2021
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Connected customers with services based on individual needs and vendor capabilities.
- Promoted high level of customer satisfaction.
- Processed refunds and exchanges in accordance with company policy.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Identified and resolved discrepancies and errors in customer accounts.
Remote Representative
Vector Cutco
08.2022 - 02.2023
- Championed the use of cutting-edge technology tools among team members, promoting efficiency in day-to-day tasks such as lead management and pipeline tracking.
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Coordinated sales team participation in trade shows and expos.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Model Talent
III Model Management
06.2018 - 06.2022
- Provide more work for myself and management by word of mouth and connecting with past clients to increase productivity for both parties
- Promoted products and services by posing for commercials, live shows and photo shoots.
- Attended over 10 designer meetings to determine guidelines for runway shows and presentations.
- Maintained readiness for all jobs by keeping up with proper self-care and effective stress management strategies.
- Maintained high levels of professionalism in shoots.
- Maintained relationships within other agencies to promote collaborative work
- Worked with agency to promote ads across all platforms with consistency, product accuracy and consumer appeal
- Represented myself and the agency at multiple events local and non local
- Worked with media team to expand agency social media influence
Education
High School Diploma -
Scott's Valley High School
Scotts Valley, CA 05.2001 -
Skills
Consumer Satisfaction
undefinedAccomplishments
Launched SPENGA Santa Cruz.
120+ hours of giving back to the community of Scott's Valley.
AXLE software proficient.
Achieved leadership positions by delegating tasks that pushed others to learn new skills and increase daily efficiency.
Learned to properly supervise 20+ individuals at once.
Planned and set up events for different companies.
Contributed to multiple passes of ECO Lab and PCR evaluations.
Interests
Content creating
Biking and hiking
Cooking and baking
Timeline
Remote Representative
Vector Cutco
08.2022 - 02.2023
Front End Manager
Sprouts Farmers Market
12.2021 - Current
Shift Supervisor
SPENGA
03.2021 - 09.2021
Front End Assistant/Member Service Representative
Costco
11.2020 - 01.2021
Model Talent
III Model Management
06.2018 - 06.2022
High School Diploma -
Scott's Valley High School
05.2001 -
Similar Profiles
Skylee NarronSkylee Narron
Courtesy Clerk/ Cashier at Sprouts Farmers Market, Oasis World Market, CvsCourtesy Clerk/ Cashier at Sprouts Farmers Market, Oasis World Market, Cvs
Mason GraceMason Grace
Senior Deli Clerk at Sprouts Farmers Market Inc.Senior Deli Clerk at Sprouts Farmers Market Inc.
Voss LoveVoss Love
Courtesy Clerk at Sprouts Farmers MarketCourtesy Clerk at Sprouts Farmers Market
Jackie SirioJackie Sirio
Vitamin Manager at Sprouts Farmers MarketVitamin Manager at Sprouts Farmers Market
Madelyn LaushmanMadelyn Laushman
Server, Bartender, Barista at Ace Café (Extension of Ace Gillett’s)Server, Bartender, Barista at Ace Café (Extension of Ace Gillett’s)