Stephen Gonzalez

- Provide excellent customer service

- Product knowledge

- Sell vehicles new and used

- Provide leasing programs

- Provide financing programs

Give customers a reason to buy

• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Developed strong rapport with customers and created positive impression of business.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Recommended complementary purchases to customers, increasing revenue.
• Monitored customers for signs of security concerns and escalated issues to management.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Listened to customer needs and desires to identify and recommend optimal products.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Engaged with customers to effectively build rapport and lasting relationships.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Solved customer challenges by offering relevant products and services.
• Engaged with customers to build rapport and loyalty.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.