Stephen Gordon
Denver,CO
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at Del Frisco's by ensuring accurate and timely food delivery, leveraging my strong work ethic and effective multitasking abilities. My commitment to safe food handling and fostering teamwork has consistently improved service quality and efficiency, contributing to a positive dining experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Expo/Food Runner
Del Frisco's
04.2022 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Delivered correct food items to tables according to order documentation.
Expo/Food Runner
Hacienda
09.2020 - 04.2022
- Kept detailed knowledge of and followed all food safety guidelines.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Bar Back/Bottle Service
Saltseven
10.2017 - 08.2020
- Prepared and maintained prep station by refilling garnishes and cleaning and drying glasses, silverware and plates.
- Prevented inventory shortages by monitoring stock levels and informing management of reordering needs in a timely manner.
- Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations.
- Maximized revenue generation by consistently meeting or exceeding personal sales targets each month.
Chef Convention Center
Coeur D' Alene Resort
03.2013 - 09.2017
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
Education
High School Diploma -
Park Vista High School
Boynton Beach, FL05.2007
Skills
- Quick Learner
- Teamwork and Collaboration
- Strong Work Ethic
- Time Management
- Effective Multitasking
- Flexible Schedule
- Sense of urgency
- Bussing Tables
- Restaurant Etiquette
- Safe Food Handling
Certification
City and county of Denver food handler
Servsafe certification
Safe staff
Timeline
Expo/Food Runner
Del Frisco's
04.2022 - Current
Expo/Food Runner
Hacienda
09.2020 - 04.2022
Bar Back/Bottle Service
Saltseven
10.2017 - 08.2020
Chef Convention Center
Coeur D' Alene Resort
03.2013 - 09.2017
High School Diploma -
Park Vista High School
City and county of Denver food handler
Servsafe certification
Safe staff
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