Stephen Gotelli
Irving,TX
Summary
Results-driven professional with a strong background in quality assurance and operations supervision, offering extensive experience as a Regional Quality Supervisor and Operations Supervisor. Proven track record of implementing quality control measures, optimizing operational efficiency, and ensuring compliance with industry standards. Adept at leading cross-functional teams, driving process improvement initiatives, and achieving measurable results. Possess exceptional problem-solving skills, a keen eye for detail, and a commitment to delivering high-quality outcomes. Seeking a challenging position where I can leverage my expertise to enhance quality performance and operational excellence.
Overview
11
11
years of professional experience
Work History
Regional Quality Supervisor
TForce Freight
Dallas, TX
08.2018 - 03.2023
- Quality Management: Develop and implement quality management systems, policies, and procedures for freight operations. Ensure compliance with industry standards, regulations, and customer requirements.
- Inspections and Audits: Conduct regular inspections and audits of freight operations, including warehouses, loading and unloading processes, transportation vehicles, and documentation. Identify non-conformities, defects, and areas for improvement.
- Corrective Actions: Initiate and oversee corrective and preventive actions to address quality issues and improve operational performance. Collaborate with relevant stakeholders to implement corrective measures and ensure their effectiveness.
- Data Analysis: Collect and analyze quality data, such as inspection reports, customer feedback, and performance metrics. Identify trends, patterns, and areas of concern. Generate reports and provide recommendations for process improvements.
- Training and Education: Develop and deliver training programs on quality assurance and compliance for freight operations personnel. Ensure employees understand quality standards, procedures, and their role in maintaining quality excellence.
- Supplier Management: Collaborate with suppliers and vendors to establish quality requirements and monitor their adherence to quality standards. Conduct supplier audits and assessments to ensure compliance and identify areas for improvement.
- Customer Relations: Act as a point of contact for customer inquiries, concerns, and complaints related to quality issues. Address customer feedback promptly and work with internal teams to implement corrective actions and prevent recurrence.
- Continuous Improvement: Drive continuous improvement initiatives by leading quality improvement projects, fostering a culture of quality excellence, and implementing best practices in freight operations.
- Documentation and Recordkeeping: Maintain accurate and up-to-date documentation of quality processes, procedures, and records. Ensure compliance with documentation requirements and facilitate easy retrieval of information as needed.
- Team Collaboration: Collaborate with cross-functional teams, including operations, logistics, customer service, and management, to ensure effective coordination and alignment of quality-related activities.
Operations Supervisor
UPS Freight
TForceSan Leandro, CA
05.2012 - 07.2018
- Trained, mentored and motivated employees to maximize team productivity.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Oversaw implementation of procedures, goals and objectives within operations.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Built strong operational teams to meet process and production demands.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
- Evaluated and reported on department metrics to upper management.
- Drove standardized best practices and leveraged support functions to optimize operational performance while meeting goals.
Education
High School Diploma -
Deer Valley High School
Antioch, CA06.2007
Skills
- Statistical Analysis
- Critical Thinking
- Excellent Problem-Solving Capability
- Performance Monitoring
- Team Collaboration
Timeline
Regional Quality Supervisor
TForce Freight
08.2018 - 03.2023
Operations Supervisor
UPS Freight
05.2012 - 07.2018
High School Diploma -
Deer Valley High School