Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephen Gotelli

Irving,TX

Summary

Results-driven professional with a strong background in quality assurance and operations supervision, offering extensive experience as a Regional Quality Supervisor and Operations Supervisor. Proven track record of implementing quality control measures, optimizing operational efficiency, and ensuring compliance with industry standards. Adept at leading cross-functional teams, driving process improvement initiatives, and achieving measurable results. Possess exceptional problem-solving skills, a keen eye for detail, and a commitment to delivering high-quality outcomes. Seeking a challenging position where I can leverage my expertise to enhance quality performance and operational excellence.

Overview

11
11
years of professional experience

Work History

Regional Quality Supervisor

TForce Freight
Dallas , TX
2018.08 - 2023.03
  • Quality Management: Develop and implement quality management systems, policies, and procedures for freight operations. Ensure compliance with industry standards, regulations, and customer requirements.
  • Inspections and Audits: Conduct regular inspections and audits of freight operations, including warehouses, loading and unloading processes, transportation vehicles, and documentation. Identify non-conformities, defects, and areas for improvement.
  • Corrective Actions: Initiate and oversee corrective and preventive actions to address quality issues and improve operational performance. Collaborate with relevant stakeholders to implement corrective measures and ensure their effectiveness.
  • Data Analysis: Collect and analyze quality data, such as inspection reports, customer feedback, and performance metrics. Identify trends, patterns, and areas of concern. Generate reports and provide recommendations for process improvements.
  • Training and Education: Develop and deliver training programs on quality assurance and compliance for freight operations personnel. Ensure employees understand quality standards, procedures, and their role in maintaining quality excellence.
  • Supplier Management: Collaborate with suppliers and vendors to establish quality requirements and monitor their adherence to quality standards. Conduct supplier audits and assessments to ensure compliance and identify areas for improvement.
  • Customer Relations: Act as a point of contact for customer inquiries, concerns, and complaints related to quality issues. Address customer feedback promptly and work with internal teams to implement corrective actions and prevent recurrence.
  • Continuous Improvement: Drive continuous improvement initiatives by leading quality improvement projects, fostering a culture of quality excellence, and implementing best practices in freight operations.
  • Documentation and Recordkeeping: Maintain accurate and up-to-date documentation of quality processes, procedures, and records. Ensure compliance with documentation requirements and facilitate easy retrieval of information as needed.
  • Team Collaboration: Collaborate with cross-functional teams, including operations, logistics, customer service, and management, to ensure effective coordination and alignment of quality-related activities.

Operations Supervisor

UPS Freight
TForceSan Leandro , CA
2012.05 - 2018.07
  • Trained, mentored and motivated employees to maximize team productivity.
  • Engaged employees to create safe, energetic work environment through feedback and recognition.
  • Oversaw implementation of procedures, goals and objectives within operations.
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
  • Built strong operational teams to meet process and production demands.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
  • Evaluated and reported on department metrics to upper management.
  • Drove standardized best practices and leveraged support functions to optimize operational performance while meeting goals.

Education

High School Diploma -

Deer Valley High School
Antioch, CA
06.2007

Skills

  • Statistical Analysis
  • Critical Thinking
  • Excellent Problem-Solving Capability
  • Performance Monitoring
  • Team Collaboration

Timeline

Regional Quality Supervisor

TForce Freight
2018.08 - 2023.03

Operations Supervisor

UPS Freight
2012.05 - 2018.07

High School Diploma -

Deer Valley High School
Stephen Gotelli