Stephen Granger
Mandeville,LA
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
8
8
years of professional experience
Work History
ABA Therapist
Childen's Autism Center
03.2023 - Current
- Monitored and documented client progress using data collection techniques.
- Provided one-on-one Applied Behavior Analysis (ABA) therapy for neurodivergent clients in clinical setting.
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
- Addressed client needs by implementing behavior intervention plans.
Tier 1 IOS and Mac Advisor
Conduent
02.2022 - 03.2023
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Paraprofessional
FirstLine Schools, Samuel J. Green Charter School
08.2021 - 01.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Reported on student progress, behavior, and social skills to parents.
Reservation Agent
PetSmart
06.2020 - 05.2021
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Respite Care Provider
Private Client
05.2018 - 05.2020
- Respite Care
- Provide transportation, rehabilitation, and support
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared healthy, age-appropriate snacks and meals.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Played games, worked on puzzles, and read books to young children.
Receptionist
Moon Valley Medical Center
06.2015 - 07.2016
- Assisted in taking patients vital signs taking notes and inputting into a file system
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Bachelor of Science - Mechanical Engineering
Arizona State University, Engineering
Tempe, AZ05.2024
Associate of Arts - Speech Pathology
Paradise Valley Community College
Phoenix, AZ06.2020
High School Diploma -
Shadow Mountain High School
Phoenix, AZ05.2016
Skills
- Microsoft Word Proficient
- Customer relations
- Retail
- Advance Computer Skills
- Leadership
- Multitasking
- Time management
- Working with Peers and Management Team
- ABA Techniques
- Problem solving
Timeline
ABA Therapist
Childen's Autism Center
03.2023 - Current
Tier 1 IOS and Mac Advisor
Conduent
02.2022 - 03.2023
Paraprofessional
FirstLine Schools, Samuel J. Green Charter School
08.2021 - 01.2022
Reservation Agent
PetSmart
06.2020 - 05.2021
Respite Care Provider
Private Client
05.2018 - 05.2020
Receptionist
Moon Valley Medical Center
06.2015 - 07.2016
Bachelor of Science - Mechanical Engineering
Arizona State University, Engineering
Associate of Arts - Speech Pathology
Paradise Valley Community College
High School Diploma -
Shadow Mountain High School
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