Stephen Grant
Berne,New York
Summary
Detail-oriented team player with strong organizational and writing skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Night Audit Supervisor
Staybridge Suites
09.2022 - 08.2023
- Prepared nightly emails to corporate offices, ensuring proper verbiage, grammatical correctness, and validity of important revenue information.
- Streamlined the night audit process through thorough review and implementation of improved procedures.
- Contributed to increased hotel revenue by accurately balancing daily transactions and identifying discrepancies.
- Ensured smooth operations during overnight hours, coordinating with various departments to address guest needs and requests.
- Enhanced guest satisfaction by efficiently managing night audit tasks and promptly addressing any concerns or issues.
- Trained new night auditors, providing guidance on best practices for exceptional customer service and accurate reporting.
- Reduced time spent on manual data entry tasks by implementing automation tools in the night audit process.
- Maintained strong communication with daytime staff, ensuring a seamless transition between shifts and continuity in guest experience.
- Conducted routine walk-throughs of hotel facilities, ensuring security measures were in place and identifying potential maintenance issues for prompt resolution.
- Managed inventory levels during overnight hours, tracking usage patterns to inform purchasing decisions and ensure adequate stock was available for guest use at all times.
- Managed scheduling of night audit team, ensuring adequate coverage during high-traffic periods and providing flexibility to accommodate individual needs or requests.
Front Desk Associate
Staybridge Suites
05.2022 - 09.2022
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Collaborated with housekeeping staff to ensure seamless room transitions and availability.
- Maintained up-to-date knowledge of hotel promotions, amenities, and services to better assist guests.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Responded to guest and corporate emails with a professional tone and proper grammar.
Education
Associate of Science, Independent Studies - Focus On English
Hudson Valley Community College
Troy, New York12.2021
Skills
- Strong attention to detail
- Clerical Duties
- Records Management
- Oral and Written Communications
- Microsoft Office Suite
- Team leadership capabilities
- Computer literacy
- Time management expertise
Timeline
Night Audit Supervisor
Staybridge Suites
09.2022 - 08.2023
Front Desk Associate
Staybridge Suites
05.2022 - 09.2022
Associate of Science, Independent Studies - Focus On English
Hudson Valley Community College
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