Stephen Griffin
Retired Air Force
Gautier,MS
Summary
While I am actively looking for waiter/restaurant /and customer based positions, I spent 22 years and 8 months in the USAF. I retired with an honorable discharge to include a Meritorious Service Medal. My strong suits are people, leading, and being a team player. I am known for my empathy and indelible work ethic. I am a hard working supervisor that delivers results, while building teams in the process. I am skilled in teaching new concepts and best practice situations. My reputation is something I can stand behind, and I'm very proud of the relationships I've made in my career and post military.
Overview
29
29
years of professional experience
Work History
Supervisor
BootBarn/The Wrangler
02.2020 - 12.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Host/Head Waiter
Little America Hotel
02.2016 - 02.2019
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials and took drink orders.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Medical Administrative Specialist
USAF
05.1992 - 11.2015
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Conducted insurance verification and preauthorizations and managed patient charts.
Education
Bachelor of Arts - Business Administration
University of Maryland
Various (Military)06.2022
No Degree - Medical Billing Certificate
DeVry University
Villa Park, IL04.2022
Skills
- Priority Management
- Business Administration
- Financial Management
- Business Planning
Timeline
Supervisor
BootBarn/The Wrangler
02.2020 - 12.2022
Host/Head Waiter
Little America Hotel
02.2016 - 02.2019
Medical Administrative Specialist
USAF
05.1992 - 11.2015
Bachelor of Arts - Business Administration
University of Maryland
No Degree - Medical Billing Certificate
DeVry University
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