Summary
Overview
Work History
Education
Skills
Timeline
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Stephen Guilfoyle

Oxford

Summary

Adept Technical Operations Specialist with a proven track record at Xfinity Comcast, where I spearheaded critical system migrations and significantly reduced downtime. Expert in network troubleshooting and known for exceptional teamwork, I consistently enhance system performance through innovative solutions. My approach not only solves problems but also optimizes operations, demonstrating both hard and soft skills.

Overview

18
18
years of professional experience

Work History

Technical Operations Specialist

Xfinity Comcast
04.2007 - Current
  • Provided exceptional end-user support by addressing questions, concerns, and troubleshooting issues in a timely manner.
  • Reduced downtime with proactive maintenance, troubleshooting, and resolution of hardware and software issues.
  • Spearheaded the successful migration of critical systems to updated platforms, ensuring minimal disruption to business operations.
  • Enhanced system performance by optimizing technical operations and implementing continuous improvement strategies.

Education

High School Diploma -

Warren Hills Regional High School
Washington, NJ
06-1994

Skills

  • Network troubleshooting
  • Hardware installation
  • Monitoring tools
  • Teamwork and collaboration
  • Problem-solving
  • Reliability
  • Decision-making
  • Friendly and patient
  • Troubleshooting network issues

Timeline

Technical Operations Specialist

Xfinity Comcast
04.2007 - Current

High School Diploma -

Warren Hills Regional High School

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Stephen Guilfoyle