Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Stephen Gustin

Pembroke,NH

Summary

Skilled experienced Business Leader & Human Resources Partner with broad experience in employee relations, talent planning, employee engagement and benefits administration. Possess strong expertise in collaboration and implementation of HR policies and business strategies, fostering a positive work environment, and resolving conflicts. Demonstrated ability to drive strategic initiatives resulting in improved operational efficiency. Notable success in mentoring and coaching teams for over 20 years on delivering top performance across customer, employee and financial outcomes!

Overview

13
13
years of professional experience

Work History

Home Services Manager - LPF Home Delivery

Best Buy
Boston, MA
07.2021 - Current
  • Developed strategies to improve operational income improvements while maintaining excellent customer service standards.
  • Facilitated successful collaboration with external partners involved in delivering home products and services to customers.
  • Utilized historical customer order data to identify opportunities for optimizing speed, accuracy, and overall customer satisfaction.
  • Influenced forward-thinking business strategies by fostering collaborative relationships with senior leadership, stakeholders, and vendor partners while implementing technology solutions.

General Manager

Best Buy
Portsmouth, NH
06.2019 - 01.2021
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.

District Manager

Best Buy
Boston, MA
02.2015 - 06.2019
  • Evaluated financial information across all district stores, pinpointing opportunities to optimize performance and foster future growth.
  • Collaborated with other departments such as marketing, human resources, finance, to achieve goals set VP and Executive team.
  • Identified and developed top talent Strategies to promote performance-oriented culture.
  • Identified opportunities for process improvement across multiple locations within the district.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Worked with direct reports to develop and implement action plans, improving operating results.

Sr Human Resource Manager

Best Buy
Boston, MA
01.2012 - 02.2015
  • Successfully provided guidance and influenced senior leaders regarding Business and HR Strategies, as well as Employee Engagement programs.
  • Analyzed and summarized employee data to identify trends in turnover rates, employee engagement, and talent management framework.
  • Took on the role of consultant and lead, spearheading multiple projects focused on organizational design and restructuring.
  • Worked closely with management to execute strategies aimed at performance measurement, employee development, and employee compensation.
  • Partnered with cross-functional teams like Finance and Legal to address HR issues in specialized projects.
  • Implemented Human Resources policies, procedures, and programs..
  • Contributed to the design and execution of robust development initiatives aimed at identifying potential successors for critical positions.

Education

Skills

Expert relationship builder
with strong communication and ability to influence change at all levels


Skilled HR Project Manager with
ability to engage stakeholders,
identify goals, and move work
forward


Utility player with proven track
record of experience Leading across diverse workstreams and business areas


Effectively manages time in a
fast paced environment
through strong organizational
and multitasking ability

Accomplishments

Consultant – On the Book “The Heart of a Business” With Former BBY CEO Hubert Joly. Development and Engagement creation and implementation.

FY25 - Strategy Build out Leadership Development Series Program for LPF

FY24 - Strategy Build out of FY24 My Dream”Workday” Development Program

FY24 T3 Services OKR - Design of “Remain Best Place to work” People objective.

District Manager -T3/Best Buy – Top POS Revenue to Budget

District and Store - Top Quartile Employee Engagement

District Top- Quartile Late Review

District Top Quartile Learning Certified Execution

District Top Quartile Turnover annualized and 90 day

2 Time General Manager Achievers winner

Timeline

Home Services Manager - LPF Home Delivery

Best Buy
07.2021 - Current

General Manager

Best Buy
06.2019 - 01.2021

District Manager

Best Buy
02.2015 - 06.2019

Sr Human Resource Manager

Best Buy
01.2012 - 02.2015

Similar Profiles

CREATE PROFILE
Stephen Gustin