Stephen Hale

- Ran structured testing in closed and opened courses providing valuable data for the entire company.

- Completed engineering notes documenting troubleshooting, bugs, and fixes for tests ran on vehicles that are utilized by the entire company wide fleet of over 800 vehicles.

-Lead weather related testing in a variety of locations and conditions around the country.

- Completed over 10,000 miles of manual and autonomous driving, helping to propel company to the forefront of autonomous vehicles.

• Joined as an Autonomous Vehicle Operator and quickly adapted to a rapidly advancing environment
• Displayed a high standard of safety inside and out of Vehicle at all times
• Utilized a multitude of software applications at the same time
• Demonstrated high efficiency practices leading to 2 recommended kudos points by superiors

• Joined as a Tech Support Rep and became a subject matter expert very quickly
• Initiating additional responsibilities such as process improvement to help the line of business grow
• Tracked and analyzed various regions plagued by frequent network outages for common trends and possible causes
• Worked with Software Engineers to create a new tool to increase Technician efficiency which in turn saved the company thousands of man hours
• Organized and edited training manuals, visual aids and other educational materials
• Acted as a Subject Matter Expert and a point of contact, answering questions from other CSRs on the floor, our community, and multiple lines of business

• Joined as a community support representative managing the audit for statistical, financial, accounting, auditing, and payroll reports and spreadsheets
• Trained new hires to perform cross-training exercises with experienced workers
• Tested all training software and hardware prior to commencing training programs
• Mentored new hires

• Supervised teams of up to 10 airmen to successfully deliver outstanding customer support in a timely manner within accordance to the Air Force regulations
• Trained and instructed Airmen and Private contractors on facility procedures