Stephen Hall
Yucca Valley,CA
Summary
Experienced Practice Manager successful at handling payroll administration and patient relations for two-physician practice. Promotes business development & community profile by developing positive rapport with patients & handling marketing activities. Successful forging partnerships with other offices & specialty practices to extend patient care reach.
Overview
5
5
years of professional experience
Work History
Licensed Store Market Manager
LensCrafters
11.2021 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Managed site budget implementation, employee reviews, training, schedules, & salary negotiations,
- Continually maintained & improved company & practice reputation & positive image in markets served.
- Proficient in third party payor systems & communications.
- Mentored practice personnel on best practices & protocols to maximize productivity.
- Conducted routine facility inspections, identifying areas needing improvement & eliminating hazards posed to staff & patients for continued compliance with associated regulations.
- Analyzed & reported on KPIs to validate & demonstrate success of the practice.
- Established & maintained effective communication with staff, physicians & community organizations to promote high quality patient care.
- Consulted with healthcare professionals on business decisions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Liaised with practice healthcare professionals to develop comprehensive patient care plans & provide highest quality of care.
- Designed & introduced leadership development, coaching & team management models, resulting in promotion of employees into increased level's of responsibility.
- Licensed Optician in California
Licensed General Manager
National Vision
09.2020 - 11.2021
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Managed site budget implementations, employee reviews, training, schedules, & salary negotiations.
- Developed & implemented strategies to increase sales & productivity of the practice.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Designed & introduced leadership development, coaching & team management model, resulting in promotion of employees into increased levels of responsibility.
- Liaised with practice healthcare professionals to develop patient care plans & provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement & eliminating hazards posed to staff & patients for continued compliance with associated regulations.
- Proficient in third party payor systems & communications.
- Licensed Optician
Retail Assistant Manager
LensCrafters
05.2018 - 09.2020
- Exhibited excellent people skills during interaction with employees & patients.
- Trained & developed new employees for ease of transition into team.
- Handled patient services by dealing with complaints, organizing stock & answering patient questions.
- Acted as in-store sales leader & maintained strong presence on floor to build relationships with customers, support and develop team & increase revenue.
- Ordered all office supplies and kept check on inventory levels.
- Boosted staff morale by offering constructive feedback & specific direction.
- Developed & implemented strategies to improve patient access, satisfaction & care quality.
- Developed close working relationships with front office and back office staff.
Education
Bachelor of Science - Business Management
California Coast University
Santa Ana, CA07.2017
Skills
- Cost Control
- Revenue Growth
- Performance Metrics Analysis
- Budgeting & Allocation
- Electronic Health Records
- Managing Medical Practices
- Kronos Timekeeping
- Strategic Business Planning
- Operational Efficiency
- Coaching & Mentoring
- Daily Facility Operations
Timeline
Licensed Store Market Manager
LensCrafters
11.2021 - Current
Licensed General Manager
National Vision
09.2020 - 11.2021
Retail Assistant Manager
LensCrafters
05.2018 - 09.2020
Bachelor of Science - Business Management
California Coast University
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