Stephen Hall
Braidwood,IL
Summary
Dynamic leader with a proven track record at Mark VII Equipment, excelling in operations management and team leadership. Spearheaded service quality initiatives, boosting first-time fix rates significantly. Expert in safety processes and staff development, I thrive on coaching teams to exceed customer expectations while ensuring operational excellence.
Overview
9
9
years of professional experience
Work History
Regional Service Manager
Mark VII Equipment
08.2022 - Current
- Established and maintained relationships with regional customers, vendors and contractors.
- Coordinated with regional service teams to resolve customer service issues.
- Implemented and enforced regional service quality assurance processes.
- Developed and enforced regional service policies and procedures.
- Directed and managed team of 8 service technicians in regional capacity.
- Coordinated regional service technician training and development.
Service Technician
Mark VII Equipment
03.2017 - 08.2022
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
General Manager
Nascar Carwash
08.2015 - 03.2017
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Improved customer satisfaction by implementing efficient car wash processes and maintaining a clean environment.
- Analyzed sales trends to identify opportunities for upselling additional services or offering promotional discounts.
- Oversaw regular equipment inspections, identifying necessary repairs or replacements before they impacted operations or safety risks emerged.
- Ensured safety procedures were followed by all employees to prevent accidents and maintain a safe working environment.
Education
High School Diploma -
Plainfield Central High School
Plainfield, IL05.2013
Skills
- Safety processes
- Staff Training and Development
- Operations Management
- Scheduling Coordination
- Coaching and Mentoring
- Staff Development
- Team Leadership
Timeline
Regional Service Manager
Mark VII Equipment
08.2022 - Current
Service Technician
Mark VII Equipment
03.2017 - 08.2022
General Manager
Nascar Carwash
08.2015 - 03.2017
High School Diploma -
Plainfield Central High School
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